AVP, Payment Fraud Analyst (34141)

Mitsubishi UFJ Securities (USA) ,
London, Greater London
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Overview

Job Description

We are MUFG. 360 years of heritage. A world-class set of businesses. And more than 180,000 employees in 50 markets. It's no surprise that MUFG has grown to become one of the top five banks in the world. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide. Our vision? To become the world's most trusted financial group. You'll help us achieve it. Overview of the Department: The Fraud Risk Monitoring team is responsible for the Payment Fraud monitoring for MUFG Bank for EMEA operations. The primary function of this team will be to manage the First Line of Defense for payment Fraud Monitoring. This will include alert handling and full end to end investigation of applicable payment fraud alerts Main purpose of the role: * Alert handling of Payment Fraud Transaction Management system in accordance with the SLA * Full end to end case management * Liasing and reporting to multiple internal stakeholders such as Financial Crime, EMEA Branches and Front Office Relationship Managers * Liasing and reporting to external stakeholders * Escalating issues to management * Creating meaningful MI to Senior Management * Internal reporting such as Suspicious Activity reporting * Help development internal procedures and improve internal rules of the Transaction Management system * Staying abreast of updated regulation and industry changes * Training of junior members of the team Key responsibilities: * Ensure alerts are managed in accordance with agreed SLA and procedures * Prompt notification and escalation internally of suspicious transactions * Applicable of internal controls of the wider team * Daily MI reporting * Maintenance of internal procedures * End to end investigation of suspicious transactions including client outreach * Oversight of junior members of the team Work experience: Essential: * Previous knowledge and experience of a payment monitoring role * Sound knowledge of payment regulation such as PSD2 (Payment Services Directive), open banking etc Skills and experience: Functional / Technical Competencies: Essential: * Fluent in English; written and spoken * Strong analytical, communication and interpersonal skills * Excellent attention to detail and a high level of accuracy * Able to work in a high-volume work environment Preferred: * Spanish, Dutch or German; written and spoken Education/Qualifications: Essential: * Degree or equivalent Personal requirements: * Excellent communication skills * Results driven, with a strong sense of accountability * A proactive, motivated approach. * The ability to operate with urgency and prioritise work accordingly * A structured and logical approach to work * Strong problem solving skills * Excellent interpersonal skills * The ability to manage large workloads and tight deadlines * Excellent attention to detail and accuracy * A calm approach, with the ability to perform well in a pressurised environment * Strong numerical skills Performance and Duties: The role holder will be assessed in accordance with their employing entity's performance framework and process with relevant input obtained from the dual hatting entity as relevant. As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head. Managing Conflicts of Interests: * The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc. * The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour. * The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS. * Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc. * The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discrim

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