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UserTesting
,
Edinburgh, City of Edinburgh
IT Manager/Lead
Overview
Job Description
Company Description UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting's on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting has over 1,200 subscription customers, including 48 of the top 100 brands in the world, and has delivered human insights to over 35,000 companies to-date. Founded in 2007 and backed by Accel and OpenView, UserTesting is headquartered in San Francisco with offices in Atlanta and Edinburgh. To learn more, visit www.usertesting.com. Job Description UserTesting is hiring an IT Lead/Manager to help us build out an IT Team in Edinburgh. This unique opportunity will give the right person the ability to be the first IT person in our UK offices and not only support end users but help build out the IT infrastructure and team as our office grows. They will need to resolve technical challenges, ranging from hardware to software to online services, as well as take total ownership of IT vendor management, ordering, setting up of tools, equipment, and office space infrastructure in Edinburgh, Oslo and London. This role will provide management and maintenance of all employee IT services and equipment. The role will grow into a manager position as our offices grow and more IT staff are added. They will provide thought leadership and vision on how UserTesting can scale our IT support services and provide a high level of service for our employees, enabling them to do their best work. The role will additionally provide vision and strategy towards ensuring a robust and reliable IT infrastructure that proactively prevents significant IT disruptions from occurring (Failover/DR/BC). The person in this role should be detail-oriented and have the ability to manage complex projects. This role will report to the Director of IT. Responsibilities: * Support employees for computer, application, system, device, access, and hardware issues. User-level applications (Mac OS, Adobe Creative Cloud, Chrome, Slack, Zoom, etc.). * Build and deploy Onboarding and Security Training doctrine for teams. * Establish office infrastructure to enable a secure, comfortable and reliable work environment. * Recommend and implement systems that will ensure that data, devices, and networks are secure. * Travel to UserTesting office locations on occasion as necessary to support IT needs (multi-bay area locations) Requirements: * 5+ years of experience managing IT teams (including remote locations) * 8+ years of experience supporting technology in a fast-moving environment * Deep experience working with both Mac and PC hardware and operating systems * Experience managing cloud services, such as Google Enterprise, JIRA, JAMF, AWS IDM, * High Integrity in all work, including administrative access to all accounts and stewardship in utilizing company resources * Excellent organizational and project management skills * Experience implementing and managing enterprise-wide programs * Demonstrated ability to create and implement strategic plans * Bachelor's degree in related field or equivalent experience Bonus Qualifications: * Experience working in start-up environments. * Ability to work across various time zones. Additional Information Besides a great work environment and the opportunity to change the world, we offer competitive salaries, benefits, plenty of perks, as well as stock options. We value diversity, and are proud to be an inclusive, equal opportunity workplace. Learn more about what it is like to work at UserTesting at: Note to recruitment agencies: We have a preferred supplier list for the provision of recruitment services and we will not accept unsolicited CVs from suppliers not currently on our PSL.