VP, Client Outreach Lead (33553)

Mitsubishi UFJ Securities (USA) ,
London, Greater London
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Overview

Job Description

We are MUFG. 360 years of heritage. A world-class set of businesses. And more than 180,000 employees in 50 markets. It's no surprise that MUFG has grown to become one of the top five banks in the world. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide. Our vision? To become the world's most trusted financial group. You'll help us achieve it. Overview of the Department: MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do.We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. Please visit our website for more information - mufgemea.com. Main purpose of the role: Recognising the ongoing Regulatory and potential Internal Change agenda, The understanding of any Client relationship impact and the subsequent Outreach and Transition management is a fundamental business consideration. At all times, ensuring all relationships are clear on the change, the potential impact and steps the organisation is taking to ensure a positive and efficient client experience. This role is to build-out and manage a Client Outreach Centre of Excellence, with the responsibility for all planning and execution of the related activities across the required business lines. Key responsibilities: In this role you will be responsible for: * The build-out and ongoing management of a new team within the Client Service Management function * The definition of a Client Outreach and Transition strategy and implementation approach * Identification and forward planning of all initiatives where client outreach will be a requirement * Definition of the future schedule of events, aligning across parallel campaigns and business areas * Execution of all client outreach and transition initiatives in line with the organisation's strategic roadmap * Advising and educating areas of the organisation as to the considerations and options available when planning for a client outreach exercise * Continued improvement to the client outreach approach, driving increased efficiency and positive client experience * Definition and implementation of an appropriate toolset to plan and manage through all client outreach activities * Status reporting across multiple business lines and functions within the organisation * Drive decisions to ensure optimal solutions are based on both commercial and business requirements. * Identification of key dependencies, stakeholder engagement through to resolution Work experience: One or more of the following is essential : * 5-10 years + in Front Office (1LoD) management environment * 5 years + Project management experience with a proven track record of delivery Skills and experience: Functional / Technical Competencies: * Strong track record of successful Client Outreach initiatives, with a "hands-on experience" of business subject matter expertise * Tangible experience of Client Relationship Management within a complex organizational structure, with the ability to demonstrate successful outcomes of historic Client Outreach management * Strong Leadership and management especially in a matrix organization * Broad knowledge of investment and corporate banking products and services and how they impact or support clients across sectors / regions Education/Qualifications: * Degree level education in relevant subject (e.g. finance, maths, physics etc.) (Beneficial) * Other beneficial qualifications (e.g. MBA, CFA, etc.) (Beneficial) Personal requirements: * Excellent communication skills

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