Helpline Adviser

National Youth Advocacy Service ,
Birkenhead, Merseyside
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Overview

Job Description

NYAS is the leading provider of advocacy and associated service across the UK. NYAS shares the opinion that every child or young person experiencing care should have the same chance to live happy, healthy and rewarding lives as their peers. If you are looking for a rewarding role with an organisation that makes a difference to young people's lives, we want to hear from you. Our Helpline Advisers are required to deliver a first class response to all calls, e-mails and online enquiries that are made to the national NYAS Helpline. This includes direct contacts from young people, local authorities, foster carers, parents etc. This role primarily involves processing electronic referrals submitted online and the successful candidate must ensure that all of the information is accurate, precise and correctly forwarded to the appropriate member of the NYAS team. The successful candidate must have excellent attention to detail and accuracy and effective communication skills including a good telephone manner and professional e-mail courtesy. The role also requires the candidate to be proficient in MS Office and have experience of working with databases. For more information, please view the attached job description. In return for joining NYAS you will receive the following benefits: * 26 days annual leave plus bank holidays, increasing to 30 days after 5 years (pro rata) * Company sick pay * Salary sacrifice pension contributions * Learning and development opportunities * Cycle to work scheme Note for candidates - when completing the application form, it is important that you refer to the person specification within the job description and detail how you can evidence the criteria. NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS's Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment. NYAS is an equal opportunities employer Previous applicants need not apply We reserve the right to close this vacancy early once we receive a high number of applications

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