Helpline Technician

Riverside have 6 excellent opportunities for a Helpline Technician working full-time, on a permanent basis. This role will based at our Head Office in Speke, Liverpool. Your working pattern will be Monday to Saturday between 09:00am - 18:00pm working 35 hours per week. What will you do? You will work as part of a team delivering a high quality, cost effective 24-hour monitoring service based within the Helpline Service in the Customer Service Centre in Speke. Day to day Your key responsibilities as Riverside’s Helpline Technician: • To Install, maintain and service all dispersed telecare equipment to older, disabled and vulnerable people in their own homes to enable them to continue to live independently and safely at home. • Complete risk assessment (including Home Fire Risk Assessment), support plans and customer information forms for customers. • Ensure that we have the appropriate stock in order to keep up with the demands of the business. • Undertake monthly equipment test management and programming and report any issues where required. • Produce and maintain a cyclical battery replacement program for all dispersed equipment, ensuring that all batteries are checked on service visits and changed when required. For a deeper understanding of your responsibilities, take a look at the job description linked below. Does this describe you? You will have experience working in a customer service environment and must be a holder of a full UK drivers Licence with use of your own vehicle. Although not essential, a NVQ Level 2/3 Customer Service / Business Administration / Information Technology or equivalent is preffered . What’s in it for you? In return for your hard work and dedication, we offer you: • Riverside Rewards scheme and app, providing valuable access to voluntary discounted benefits including high street and online savings • Access to ongoing personal career development opportunities through Learning Zone • Access to e-learning • Eye tests, glasses and lenses • 25 days holiday per year (plus bank holidays) • Opt-in to Medicash employee-funded benefit Who are Riverside? We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 160 local authorities in England and Scotland and housing 100,000 people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods. Is Riverside for you? We want you to feel empowered by leaders and fairly treated, knowing that your voice is truly heard. Being people-focused, we treat our customers with this same respect. We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. If you’re thinking of joining us as a Helpline Technician we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.