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Close Brothers Group
,
London, Greater London
Part Time - Customer Service Advisor
Overview
Job Description
Here at Close Brothers we are currently looking to recruit a Customer Service Advisor to join our Broker Support team in Wimbledon, where you will be responsible for the first-time resolution of inbound intermediary contact. You will join us on a Part Time, permanent basis and in return will receive a competitive salary of £21,400 pro rata plus excellent benefits package including: - The option to purchase up to five days of additional annual leave per year - Long service awards of an additional leave on specific anniversaries - Life assurance - Single cover private healthcare - 18 weeks full pay for maternity, adoption and shared parental leave - Additional annual Christmas shopping day - Free and confidential employee assistance programme - Exclusive shopping discounts - Cycle to work salary sacrifice scheme - Save As You Earn (SAYE) share scheme & Buy As You Earn (BAYE) share incentive plan We are ideally looking for candidates who can work between the hours of 10:00am - 15:00. We are looking for a Customer Service Advisor with the skills and capability to ensure the level of Customer Service offered each time will exceed intermediaries' expectations, ultimately ensuring Close Brothers Premium Finance is seen as a company that is easy to do business with. Key responsibilities as our Customer Service Advisor: - Own and drive resolution over the phone with our internal and external customers - Achieve top quartile Customer Satisfaction/Quality scores - Respond to all inbound calls adhering to set targets (daily, weekly and monthly) - Update all system notes at the end of the call ensuring they meet the department's required standards - Ensure Close Brothers Premium Finance maintains compliance with all applicable regulation - Adhere to the Complaints management process and adopt a proactive approach to problem solving - Be a team player and participate in employee recognition program - Participate in testing new system changes as and when require - Contribute to the overall Customer Services strategy and operational deliverables - Ensure you personally demonstrate role model behaviours by engaging and supporting your colleagues - Adopt a professional manner in all interactions with internal and external customers