Director of Technology Services and Security

Euromonitor International ,
London, Greater London
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Job Description

Euromonitor is looking for experienced individuals who are able to deliver exceptional results by working collaboratively and have the drive to execute whilst considering new ways of doing things. We're looking for creative problem-solvers who can ensure Euromonitor stays ahead in a world that continues to evolve through the use of technology. Managed global IT, with a proven track record of successfully managing complex programs for establishing and developing Digital Channels in a fully cloud/SaaS based environment. You will be responsible for the following focus areas. + Technology service delivery: Oversight of all IT services provided, maintaining 24x7 global resiliency, reliability, recoverability, security and risk management to users across the globe. + IT Infrastructure: Assess and identify current and emerging technologies and systems that will deliver a systematic approach to improvement in operations and provide a superior return on investment. + Automation & Process Excellence: Collaborate with business heads to define opportunities for automation, implementing suitable technology tools (RPA) and process re- engineering initiatives, to drive operational transformation and provide transparency. + IT Security: Create an appropriate forward-looking global security strategy and implement systems and protocols that continuously protect Euromonitor global data and technology assets. + Utilising Agile Methodologies: Ensure all IT and Operations team members are well trained on Agile methodologies, and are adept at delivering technology program implementations using Agile tools. + Collaboration: Adept at managing multiple business stakeholders spread across geographies, and bringing strong leadership capability to lead global teams and partner vendors. + Embrace a cloud-first culture: Own the Euromonitor hosting strategy, embracing cloud and SaaS providers, as appropriate. As Head of Infrastructure and Operations you will work with: + CTO - The senior technology executive within Euromonitor + Director of Engineering - The leader of software delivery across Euromonitor + Director of Enterprise Applications - The leader of business system delivery at Euromonitor + Direct reports to this role responsible for IT Operations across Euromonitor key locations (London, Bangalore, Chicago, Vilnius) + Product Management - The team responsible for specifying and delivering Euromonitor key client platforms + Outside vendors and key third-party IT service provider International: not only do we have a very multinational workforce in each office but we are all dealing with our 12 offices worldwide on a daily basis. Hardworking but sociable: our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with. Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities. Excellent benefits: we offer highly competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances and in many offices a Core Hours policy allowing flexible start and finish times to each day. Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent. + As a key member of the technology leadership team, provide oversight for all technical operations, support and service delivery that fulfills the needs of the Euromonitor business. + Fosters a business-oriented, transparent culture and mindset driven by continual service improvement. + Take a leading role in determining the broader technology strategy and roadmap whilst owning the IT services and security strategy. + Builds and maintains relationships with business leaders to develop a clear understanding of organisational needs; ensures cost-effective delivery of IT services to meet those needs, and is able to respond with agility to changing business priorities. + Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment. + Maintains awareness of new technologies and service management practices, and provides dire

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