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Home Instead Senior Care
,
Doncaster, South Yorkshire
Care Planner
Overview
Job Description
Company Description Home Instead Senior Care is the world's leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CAREGivers to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support. Job Description Responsible for client care consultations Ensuring each client has a High Quality, Person Centred and Outcome focussed Care Plan/Risk Assessment etc Ensuring each client has a care schedule that mirrors the outcomes set in the care plan/risk assessment Ensure that each care plan/risk assessment/care schedule provides direction to CAREGivers Carry out Service Reviews and Quality Assurance visits and update and develop care plans as part of this process Updating of HISC franchise systems in relation to clients i.e. People Planner, Access to Care Planning Responsible for each client having a compliant Client journal in their home Responsible for each client having a compliant office file Supporting with care enquiries Support with on call emergency phone (rota basis) To undertake any support or admin duties as required KPI's Converting client enquiries into care consultations Converting care consultations into clients Drive organic growth from Quality Assurance and Service Review Process Qualifications Essential Criteria: - Passionate about high quality care for elderly people. - Experience of working with a home care setting - A tenacious nature, always willing to go above and beyond for your clients. - A proactive and creative outlook in regards to care. - A great team player, happy to communicate at all levels. - Eager to develop and further own knowledge. Essential Skills/Qualifications Excellent understanding of all Microsoft Office programs (i.e. Word, Excel, Outlook etc.) Minimum 5 GCSE's including Maths and English NVQ/QCF Level 3 in Health and Social Care (or working towards) Excellent telephone manner Exceptional organisational and time management skills Experience in office administration Qualifications: Essential Criteria: - Passionate about high quality care for elderly people. - Experience of working with a home care setting - A tenacious nature, always willing to go above and beyond for your clients. - A proactive and creative outlook in regards to care. - A great team player, happy to communicate at all levels. - Eager to develop and further own knowledge. Essential Skills/Qualifications Excellent understanding of all Microsoft Office programs (i.e. Word, Excel, Outlook etc.) Minimum 5 GCSE's including Maths and English NVQ/QCF Level 3 in Health and Social Care (or working towards) Excellent telephone manner Exceptional organisational and time management skills Experience in office administration Responsibilities: Responsible for client care consultations Ensuring each client has a High Quality, Person Centred and Outcome focussed Care Plan/Risk Assessment etc Ensuring each client has a care schedule that mirrors the outcomes set in the care plan/risk assessment Ensure that each care plan/risk assessment/care schedule provides direction to CAREGivers Carry out Service Reviews and Quality Assurance visits and update and develop care plans as part of this process Updating of HISC franchise systems in relation to clients i.e. People Planner, Access to Care Planning Responsible for each client having a compliant Client journal in their home Responsible for each client having a compliant office file Supporting with care enquiries Support with on call emergency phone (rota basis) To undertake any support or admin duties as required KPI's Converting client enquiries into care consultations Converting care consultations into clients Drive organic growth from Quality Assurance and Service Review Process