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Vonage
,
Basingstoke, Hampshire
Head of Quality Practice
Overview
Job Description
Vonage Engineering Mission We embody the notion of be what's next now! We envision, develop and manage technology to connect the world. Our team brings excellence, passion, creativity and curiosity to the job. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers' ever-changing needs. We believe in being a business that helps people, aspiring to make things easier and taking the pressure off. At NVM Vonage, we help businesses help people, one conversation at a time. We do that in technology environments where our people can express themselves, collaborate, problem-solve and create. Our small agile teams sit within a growing Development function, so you get the benefits of working in an intimate environment, balanced with the security of being part of the bigger picture. Our project teams provide the right environment to get inspired, putting our thirst for emerging technology to use and seeking out opportunities to climb that bit higher. Plus, we have the tightest integration with Salesforce, the world's #1 CRM. Many vendors claim complete Salesforce integration, but no one delivers it quite as well as we do. NVM is listed by Forbes as a Top 100 Cloud company for the third consecutive year, alongside digital brands like Stripe, Dropbox and Slack.Role Overview & Responsibilities As the Head of Quality Practice you will be the advocate for quality throughout the software delivery cycle by providing transparency and information about risks and issues within our product. Working closely with the Development Management Team and Head of Agile Practice you will support and uphold the ethos of "the whole team is responsible for quality". By enabling teams to focus on delivering valuable outcomes you will create an environment with the skills and practices to "build in quality/test early and often". Within this role you will be involved in all aspects of the release cycle including but not limited to functional, usability, security, performance and regression. What you'll do * Build a strong community of Agile Testers focused on improving testing, the test strategy and quality overall * Align the department around the approach to testing * Identify department skill gaps affecting quality and provide training where appropriate * Run test community meetings to share knowledge, skills and ideas. * Run a regular and effective program of training on quality practices - e.g. exploratory testing techniques, BDD, TDD, Feature Kick Offs, Three Amigos, example mapping, automated testing, testability and observability, our platform/domain, etc and ensure practices are being followed. * Enable and encourage delivery teams to work in a defect prevention way * Contribute to improving Vonage's Lean and Agile practices * Own the testing tools and technologies (in collaboration with teams and bringing to the ARB) * Work with Security team on implementing effective security testing techniques and practices * Ensure the test community are actively contributing to Feature and Story kick-off meetings highlighting risks early in the process. * Encourage collaboration and pairing between test and software engineers * Ensure results of automated tests are visible to appropriate stakeholders * Ensure risks are appropriately presented to stakeholders * Define and own the testing processes end to end * Continuously improve our release process from a quality point of view. Regression, production testing etc. * Define how testing fits in with the Software Delivery Lifecycle * Define and implement useful key metrics that enable Vonage to improve quality * Design the test strategy for current and emerging tools/technologies What you'll bring * A proven track record of driving the community, managing large and complex activities and processes. * At least 7 years of working experience in a quality assurance position in a business within a fast-paced and constantly evolving market * Advanced knowledge of Quality Assurance principles, concepts, industry practices, and standards * Strong communication skills with all the key stakeholders to ensure QA vision is understood and implemented correctly. What is in it for you In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including volunteering days and tuition reimbursement. * Opportunities to join hackathons, 'Lunch & Learn' sessions and training courses * Clear career path * A defined bonus scheme * Paid volunteer days * More company benefits (multisport card, private healthcare, massages, pizza days, fruits etc.) Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic