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Hippo Digital
,
Coventry, West Midlands
Senior User Researcher - Permanent
Overview
Job Description
Hi, were Hippo! . Were a digital service design consultancy who work closely with our clients to create digital products and services that work for everyone. People are at the centre of everything we do. We support and grow the people we work with and come together as a community to solve problems. We take a common sense approach to getting things done. We do not abide by dogma. We get things wrong and thats ok. We learn from it and adapt. We stay curious and never stop learning. About the role Do you enjoy working collaboratively within multidisciplinary teams? Do you have great consultancy skills, caring about your clients needs and motivations? Do you love getting to the root of issues and helping to improve user experience? We are looking for a User Researcher to join the team on a permanent basis, so keep reading: What you will do: * Plan, design, prepare and execute a range of user research activities to support the design, development and continuous improvement of client products * Identify the most appropriate research methods depending on the phase of the service lifecycle, such as quantitative and qualitative research, ethnographic research methods, usability testing and A/B tests * Provide insights on the users behaviour, motivations and end goals that will inform the design decisions made throughout the projects progress * Help the team to build empathy for the service users * Support usability evaluation sessions in different environments or remotely * Use a range of tools to collect data, and write research reports supported by the evidence, such as video, graphs, tables and pictures * Effectively present your findings and related design/business recommendations and customer insights to stakeholders * Engage with agile, multidisciplinary teams with a user-centred design process * Learn from insights from user research and metrics to define and improve the service, and explain your decisions clearly * Run workshops with your team and stakeholders * Work with the Hippo research and design community to share best practice to ensure high standards Requirements * Experience of working with managers as required to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material * Experience of using different methods to achieve insights (both qualitative and quantitative) for example sampling, questionnaire design and analysis, interviews, ethnographic observations, facilitating workshops, focus groups and other types of group discussion, and managing stakeholder engagement sessions * To understand user centred design principles and practices * Be able to understand the strategic objectives of the organisation and how the insights will help them * To be comfortable having your findings challenged by stakeholders and the ability to clearly explain the insights * As a consultancy, we work with clients based all over the country, so all applicants should be comfortable travelling further than the advertised location.