PwC's Academy - Operations Manager

PwC ,
London, Greater London
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Job Description

Line of Service Assurance Industry/Sector Not Applicable Specialism Risk Management Level Manager Job Description & Summary A career at PwC is more than "just" a job. It's about being part of a purpose-led firm that builds trust in society and solve important problems. We help our clients to make informed decisions and operate effectively within them. At PwC, we are committed to making a difference for each other, our clients, and our community - by empowering you to be the best version of yourself and investing in your growth. You'll be able to develop as a leader, be well-connected, work in a great environment, explore our benefits and make a positive contribution. With PwC, you'll ignite a meaningful career while being supported by a strong coaching and people-oriented culture, our Flex policies (Flex Space, Flex Dress and Flex Time), innovative learning and development programs (training programs, digital upscaling) as well as mobility opportunities. If you would like to be connected to like-minded individuals outside of work, we highly encourage you to be part of our people clubs and committees such as the Sports and Recreational Club, Toastmasters Club and more! How will you value-add? PwC's Academy Singapore is the external training arm of PwC Singapore and one of the fastest growing units at the firm. We leverage upon PwC's core competencies and conduct specialised training across Digital, Finance & Accounting, Tax, Governance, Risks & Compliance, Advisory/Consulting, and Organisational Leadership & Strategy for our clients, as well as professionals from both the public and private sectors. At PwC's Academy Singapore, we put our learners at the heart of all we do: all of our training are practitioner-led, rich content featuring real case-studies and as practical-oriented as possible - meaning our learners get ample opportunities to "practice" which in turn ensures effective learning. Together we can build trust in society and solve important problems. In line with the growth at PwC's Academy Singapore, we are now looking to hire an experienced Operations Manager to be responsible for the following: * Build, lead and manage a high-performing team of Operations and Administrative executives. * Review current Standard Operating Procedures (SOP) across Training Logistics, Customer Service & Care and Billing & Invoicing and make suitable recommendations for changes as part of the drive towards Digital Innovation and Continuous Improvement. * Manage Training Logistics: secure training venue, perform set-up, work with catering and perform post-event evaluations. * Manage digital Invoicing and Billing processes/functions in partnership with the Finance department. * Implement great Customer Service, Care & Hospitality. * Prepare Monthly Reports: Course v Enrolment Performance, Revenue Performance, Margins v Efficiency Performance, etc. * Manage Learning Management System, Website content, as well as related digital & non-digital marketing About you * A result-oriented professional with a minimum of 5 years relevant experience. * Proven leadership qualities and track record for building and managing a team towards achieving operational KPIs. * Excellent organisation skills; project management skills will be advantageous. * Good communications skills. * Experienced with Invoicing, Billing and Customer Care/Service; a finance background will be advantageous. * Proficient with MS Word, Excel and Powerpoint. * A digital native who is comfortable with social media instruments. *Only shortlisted candidates will be notified due to the high number of applicants for this role . Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? Yes Government Clearance Required? Yes Job Posting End Date

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