Telephony Agent

Ember Search ,
Edinburgh, City of Edinburgh
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Overview

Job Description

The Role - Telephony Agent We are currently looking for a team of Telephony Agents to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. Responding to calls from customers and / or third parties regarding the review annuity sales Proactively contacting customers by phone and / or in writing to obtain evidence required to enable case assessment Focus onthe right outcomes and treating customers fairly EXPERIENCE / SKILLS REQUIRED: Essential Excellent communication skills in all forms and with people at all levels Enthusiastic about customer service PC skills (Word and Excel) Excellent telephony skills Desirable Experience of working within an office or call centre environment Basic knowledge of Financial Services Regulation * Experience of dealing with customers in a regulated environment * Good letter writing * Basic understanding of pensions This is a full-time contract position. Working hours: Monday - Friday (9am - 5pm) Rate: 170 per shift Interested ? Should you wish to apply for this role please submit a CV demonstrating the essential skills and experience as listed above.As this role will be working in Financial Services if successful you will be subject to strict background screening including full credit report and criminal background check. This project commences on the 21st October. You MUST commit to the full duration through to the end of March 2020. Cynergie specialises in complaint handling and compliance review services across regulated industries such as Financial Services, Utilities and Ombudsman Services. We partner with our clients to process complaints or compliance review work through the provision of either temporary resources (contractors) to work on site or via a full outsourced managed service. PLEASE NOTE: As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 7 days of sending your CV, unfortunately, we will not be progressing with your application on this occasion, though we do encourage you to apply for future suitable roles. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know. Responsibilities: The Role - Telephony Agent We are currently looking for a team of Telephony Agents to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. Responding to calls from customers and / or third parties regarding the review annuity sales Proactively contacting customers by phone and / or in writing to obtain evidence required to enable case assessment Focus onthe right outcomes and treating customers fairly EXPERIENCE / SKILLS REQUIRED: Essential Excellent communication skills in all forms and with people at all levels Enthusiastic about customer service PC skills (Word and Excel) Excellent telephony skills Desirable Experience of working within an office or call centre environment Basic knowledge of Financial Services Regulation Experience of dealing with customers in a regulated environment Good letter writing Basic understanding of pensions This is a full-time contract position. Working hours: Monday - Friday (9am - 5pm) Rate: 170 per shift Interested? Should you wish to apply for this role please submit a CV demonstrating the essential skills and experience as listed above.As this role will be working in Financial Services if successful you will be subject to strict background screening including full credit report and criminal background check. This project commences on the 21st October. You MUST commit to the full duration through to the end of March 2020. Cynergie specialises in complaint handling and compliance review services across regulated industries such as Financial Services, Utilities and Ombudsman Services. We partner with our clients to process complaints or compliance review work through the provision of either temporary resources (contractors) to work on site or via a full outsourced managed service. PLEASE NOTE: As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 7 days of sending your CV, unfortunately, we will not be progressing with your application on this occasion, though we do encourage you to apply for future suitable roles. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or di

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