Customer Service Officer

MITIE GROUP PLC ,
Tamworth, Staffordshire
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Job Description

Company Description Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave : * We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. * We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. * We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. * Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. * Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description Mitie has a great opportunity for a Retail Security Officer to join the Total Security Management Team. Retail Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns. Main Duties * The security officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers * To add a polite greeting and excellent customer service at all times * As the first point of contact for all customers and clients, the security officer must be geographically aware of their local surroundings. * You will be able to protect customers and colleagues from physical and verbal abuse, also deterring violence and public order offences * Respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager * Reporting to the Security Operations Manager - they must record, report and escalate all incidents and arrests using the process/system/technology as required throughout their shift. Qualifications * The security officer will need to be a team player with an enthusiastic attitude. * Able to work on their own initiative. * Retail Security experience. * Flexible Approach to work to suit the business needs with an ability to work with different teams as required * Excellent communication skills are required both written and verbal. * Capability in the use of technolgy * An ambassador for great customer service * It is important the Security Officer is calm under pressure. * Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act. * Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial * A Full UK Driving licence would be beneficial Additional Information It's the little things that count - On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme is in place to support personnel development Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. Qualifications: The security officer will need to be a team player with an enthusiastic attitude. Able to work on their own initiative. Retail Security experience. Flexible Approach to work to suit the business needs with an ability to work with different teams as required Excellent communication skills are required both written and verbal. Capability in the use of technolgy An ambassador for great customer service It is important the Security Officer is calm under pressure. Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act. Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial A Full UK Driving licence would be beneficial Responsibilities: Mitie has a great

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