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Cigna
,
Glasgow, City of Glasgow
Senior SalesForce Administrator
Overview
Job Description
About Cigna Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions. When you work with us, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world healthier place. What difference will you make? Join us to find out. What is the job? We are looking for a passionate Trailblazer (aka Salesforce Administrator) to join our IT team supporting the IO & Africa book of business in Cigna's International Markets. As Salesforce Administrator you will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. About you: You will have excellent technical and communication skills and will interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. You will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Key Responsibilities: Initially you will be involved in the implementation project rolling out the Salesforce Service Cloud capabilities to our business users which are spread over all continents (with 4 main offices in Kuala Lumpur, Nairobi, Antwerp and Madrid). The Salesforce Service Cloud will allow them to service our +450.000 customers spread all over the world. It will enable us to deliver on the promise of our mission "to help the people we serve improve their health, their wellbeing and their sense of security". After implementation you will be responsible to/for: + Creating and Managing key changes to the system. + Maintain system security and integrity. + Provide user assistance, training, adoption and satisfaction. + Be the company SME on Salesforce.com. + Data Quality, migration, support for testing and maintenance. + Report and dashboard creation and maintenance. + User provisioning and decommissioning. + Support for bug fixing. + Other minor enhancements. Ideally you will have experience in / with: + Extensive experience as a Salesforce Administrator. + Exceptional English verbal, written and interpersonal skills. Fluent Spanish speaker is a plus. + Highly self-motivated and directed. + General understanding of common IT applications, SDLC and Agile + In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex) and integration with external systems. + Salesforce.com Administrator certification. Nice to have: + Salesforce.com certified Administrator. + Salesforce.com certified Platform App Builder. + Knowledge on Salesforce REST, SOAP and Metadata API. + Knowledge on SFDX and CLI commands. + Knowledge on Azure DevOps. + Knowledge on Git. Why should you join Cigna? You will get the chance to work with a global, truly innovative and flexible Technology division that is growing rapidly due to continued success and massive transformation. We are constantly investing in, improving and innovating our global technology stack. Right now we are investing in Cloud, AI & ML as well as working heavily with Agile and DevOps methodologies. You will join a business that truly invests in you as a person. You will be offered the opportunity to progress your knowledge and skills through both internal and external training, take secondment to other teams / projects and much more. FLEXIBILITY - We are a truly flexible business. We offer remote / home working as well as flexible start / finish times. We pride ourselves on being able to offer a true work / life balance for all of our employees. About Cigna Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.