Quality Assurance Lead

Leo Vegas ,
Newcastle upon Tyne, Tyne and Wear
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Job Description

Company Description LeoVegas Group is a premier GameTech company and is at the forefront of using state-of-the-art technology for mobile gaming. Our company passion is to be 'King of Casino'. In 2017, the company passed the threshold for being classified as a unicorn, i.e., a startup valued at more than USD 1 billion and the company's shares are now listed on the Nasdaq Stockholm. A large part of this success can be credited to an extreme product and technology focus, coupled with effective and data-driven marketing. Currently, there are 900+ employees in the LeoVegas Group worldwide, with 140+ of them being based at LeoVegas UK in Newcastle upon Tyne. At LeoVegas UK we provide managed services for 13 brands targeted at the UK market, these offer Casino, Live Casino, Bingo or Sports Betting products to their customers. The most notable of these brands are LeoVegas, Pink Casino, Bet UK, 21.co.uk and Crown Bingo. Job Description To support our strategy of providing the safest gaming experience through ensuring LeoVegas UK managed brands are the safest and compliant places to play by; * Own and drive the Quality Assurance function within LeoVegas UK on a day-to-day basis, working across a multidisciplinary team to deliver the requirements of all of key stakeholders. * Ensuring that our teams are delivering quality and compliant interactions to our customers by carrying out independent evaluations across our customer front-line teams. * Preparing and providing written and verbal data-rich feedback for team members and managers against the interactions reviewed. * Provide top-class coaching across our teams to drive change and improve performance. * Owning and proactively managing the system used to capture QA outputs, feedback, and coaching across LeoVegas UK, and driving the use of the self-service elements of the tool. * Producing reports for management on the outcomes and effectiveness of QA. * Participating in all relevant training provided in relation to policies and processes, compliance and operating systems. * Interrogating and interpreting quality data using strong investigative and analytical skills, from a range of sources to support effective decision making. * Working closely with the compliance team in understanding practices and policies and embedding these successfully into the teams. Qualifications * A passion for improvement and helping others * An ongoing interest in proactive self-development * Attention to detail and naturally curious * Motivates others, and leads by example * Effective decision making and influencing skills * Top class verbal and written communication skills * The ability to cope with and adapt to unexpected situations while staying connected and maintaining a great attitude * Project and Stakeholder management * Business and industry awareness Additional Information IMPORTANT We are in a fortunate position to be continuing business as usual during the ongoing situation regarding the Covid-19 outbreak. We will be conducting all our interviews over Zoom during this time and should we find the perfect candidate for the role we will be offering the position having completed the whole process virtually. This means, it's likely when the successful candidate starts the position, they will be working from home after we have (contactlessly) delivered their equipment. This role will be office based once things return to normal, at our offices in Great Park, Newcastle Upon Tyne (NE13). Qualifications: A passion for improvement and helping others An ongoing interest in proactive self-development Attention to detail and naturally curious Motivates others, and leads by example Effective decision making and influencing skills Top class verbal and written communication skills The ability to cope with and adapt to unexpected situations while staying connected and maintaining a great attitude Project and Stakeholder management Business and industry awareness Responsibilities: To support our strategy of providing the safest gaming experience through ensuring LeoVegas UK managed brands are the safest and compliant places to play by; Own and drive the Quality Assurance function within LeoVegas UK on a day-to-day basis, working across a multidisciplinary team to deliver the requirements of all of key stakeholders. Ensuring that our teams are delivering quality and compliant interactions to our customers by carrying out independent evaluations across our customer front-line teams. Preparing and providing written and verbal data-rich feedback for team members and managers against the interactions reviewed. Provide top-class coaching across our teams to drive change and improve performance. Owning and proactively managing the system used to capture QA outputs, feedback, and coaching across LeoVegas UK, and driving the use of the self-service elements of the tool. Producing reports for management on the outcomes and effectiveness of QA. Participating in all relevant training provided in relation t

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