Manager - Selfridges Birmingham (Maternity Cover)

Tiffany And Company ,
Birmingham, West Midlands
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Job Description

Overview Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability. Responsibilities Service Excellence * Foster a store environment of Service Excellence and make staff accountable for demonstrating the behaviors that enhance customer engagement and loyalty * Coach all staff to reinforce Tiffany & Co. training concepts and develop the necessary skills to ensure consistent delivery of Service Excellence on a daily basis Business Development * Assess local market opportunities to develop a proactive and effective customer development strategy to drive new customer acquisition * Communicate the client development strategy and the related individual objectives for each staff member * Drive the execution client development strategy, ensuring consistent collection and updating of client information, and strategic analysis of data and reports Talent Management * Build a robust internal and external talent pipeline through employee, client and personal networking. * Hold periodical performance review meetings with all members of staff in order to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training Creative Visual Merchandising * Ensure the timely implementation of existing Visual Merchandising directives and maintain merchandise adjacencies * Maintain standards for all creative products in store, including windows, signage, flowers and general decor * Communicate needs for special events and provide timely Creative Visual Merchandising feedback Qualifications * Extensive Sales management experience in retail or luxury retail or relevant customer related experience (i.e. hospitality) * Proven track record in sales generation and managing the achievement of sales results * Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations) * Flexibility to work non-traditional hours, including weekends and bank holidays * Excellent command of English (any other language would be an addition) * Superior communication and interpersonal skills using positive leadership models * Proven ability and desire to work in a fast-paced, changing environment * Proficiency with Microsoft Office, Client tracking systems and Point of Sales (POS) system * Ability to inspire trust and integrity as well as to positively motivate the store staff * Gemology degree or previous Gemological courses would be preferred

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