Controller

MITIE GROUP PLC ,
London, Greater London
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Job Description

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of Security Controll room procedures High level of customer Service Team Player Health and safety awareness and knowledge Good Communication Job Description Mitie has a great opportunity in London. We are looking for an experienced Officer to join the team on site. Your shift pattern will be discussed the interview, with a pay rate of 14.02 per hour. You will report into the sites security operation's manager. An opportunity has arisen to be part of a control room function within a corporate bank. The role is challenging and will require a controller who has experience within this field. The Control Centre Operator provides a crucial first line call handling, situation monitoring and incident response service. Customer focus while maintaining an inquisitive and questioning mind to ensure the ongoing protection of client people, premises and assets is crucial to success. The role will require the ability to think laterally and apply sound judgement in an articulate and confident manner while adhering to procedures. An opportunity has arisen to be part of a control room function within a corporate bank. Responsibilities are: * To monitor and administer all aspects of the Control Centre technology systems including Access Control, CCTV, Intercoms, Lift Controls, and Fire Command Panel. * Gain a thorough understanding of building layout and operations * To conduct appropriate CCTV patrols and monitoring. * To run reports and view CCTV footage as directed by the Global Security Services team. * To provide initial call handling for all security control center calls. * To ensure that all critical alarms are actioned in a timely manner. * Ensure full compliance with Credit Suisse Policies and Procedures. * UKMEA regional monitoring and support - to monitor open source media, triage and escalate as appropriate. * To monitor access and egress of personnel and respond to breaches. * To ensure that the removal of goods and permit to work procedures are all maintained at all times. * To ensure supervision of sub-contractors and cleaners in business sensitive areas. * In accordance with post orders to compile detailed, succinct and timely written reports. Response * To maintain situational awareness of the UKMEA region, its travelers and security related events. * To identify, respond, gather information and escalate incidents in relation to client assets and travellers in the UKMEA region. Administration * Ensure full compliance with Credit Suisse Policies and Procedures. * To assist in the training of selected CCO stand in team members. * To be responsible for the compliance and administration of Control Centre records and assist the duty manager in conducting monthly audits. * To be responsible for the administration, issue and return of all keys, and radio communication equipment and audit compliance. * To administer card issuance to contractors within the Credit Suisse guidelines and procedures. * To comply with data protection guidelines regarding disclosure of personal and confidential information held on the security databases. * Assist with shift planning a

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