Before the Event Claims Handler

Legal IM ,
Brierley Hill, West Midlands
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Overview

Job Description

LIM, an expanding division of the Legal Insurance Management Group (LIM Group), has an exciting opportunity within the BTE Claims Team for a Claims Handler to join a team handling a range of legal expenses insurance claims from personal injury to criminal prosecution defence. LIM is a leading specialist in the field of Legal Expenses Insurance, Professional Fees Insurance and associated niche products, offering bespoke, highly-customised policies ideal for our intermediary partners to service their respective market. Being a part of the LIM Group, LIM offer every partner and customer a delightful and inimitable experience. Essential Competencies: * Relevant A Levels at grade B or above, or a degree in English; History; Law; Business or a related subject classification 2:2 or above, or a demonstrable track record in an insurance or legal environment, or completion of the LPC * Excellent verbal and written communication skills * A polite telephone manner * Developed organisational and time management skills * Enthusiasm and motivation to succeed * The ability to work individually and proactively * A customer-focussed attitude * Outstanding attention to detail Desirable Competencies: * ILEX qualification * Completion of the LPC * Completion of the GDL * Industry-specific qualifications * A proven employment record within a legal or insurance environment * Experience of handling LEI claims Role and Responsibilities: As a Claims Handler within the diverse LIM BTE Claims Team, you will be exposed to a variety of claims in various areas but will also have your own portfolio of claims which you will be responsible for assessing and managing, developing you as an in-house specialist. It is your responsibility to conduct an in-depth assessment of our clients' claims, from both an insurance and legal perspective, to ascertain whether claims are covered by the respective LEI policy. This involves gathering full information from the client, carrying out legal research and applying the facts of the legal dispute to the LEI policy. You will communicate the policy decision to the client in writing and provide verbal clarification when required. Dependent on the value and complexity of an accepted claim, you may handle the claim in-house, drafting letters before action, negotiating with the third party and drafting court papers. If a panel solicitor is appointed to handle a claim, you will be responsible for authorising and managing the costs and disbursements incurred and approving work undertaken. At the conclusion of a claim you will be involved in reviewing invoices received, ensuring that the costs billed are in accordance with those previously authorised. All Claims Handlers in the LIM BTE Team handle claims following validation to conclusion, acting as a point of contact and support for clients, specialists and appointed representatives, ultimately providing an outstanding customer experience. Becoming a Claims Handler is an exciting opportunity to be an integral part of an innovative, dynamic and rapidly growing company, gain industry-recognised qualifications, and make an impact within a niche, market-leading organisation. LIM Group Benefits: * A competitive salary dependent upon experience * 28 days annual holiday, inclusive of Bank Holidays increasing to 30 upon the anniversary of employment * Car Breakdown Insurance * Legal Expenses Insurance * Income Protection * Pension Contribution * Home Emergency Insurance * Death in Service * Opportunity to study for industry-recognised qualifications

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