Customer Service Advisor

Customer Service Advisor: LIMemergency (LIMe), an expanding division of LIM Group, is looking to recruit a professional Customer Service Advisor to provide support and assistance in emergency situations while delivering an outstanding customer experience. LIMe is a leading specialist in the field of Home Emergency Insurance offering bespoke, highly-customised policies ideal for our partners to service the Home Emergency market. Working within the dynamic LIMemergency Team, you will receive training in processing, validating and resolving customers' home emergency claims efficiently, in accordance with the policy wording. A Customer Service Advisor will also be involved in appointing and liaising with approved contractors, keeping the claimant informed regularly as a point of contact and support throughout the claims handling process. You will collect feedback from each and every customer, honing your customer service skills in our mission to provide each customer with a delightful experience. Working alongside our Contractor Network Manager and Team, you will provide feedback on contractor performance and impact the way in which our network grows and services customers. You will establish relationships with key contractors to enhance your ability to obtain significant claim information. Becoming a Claims Assessor with LIMe is an exciting opportunity in an innovative, dynamic and rapidly growing team, within a niche, market-leading organisation. Flexible Shift Pattern: To ensure customers receive assistance when they need it most, our home emergency helpline is a 24/7, 365 operation. We are therefore looking for a flexible individual who is capable of working at least 3 of the following shifts; 08:00 - 16:30 09:00 - 17:30 11:00 - 19:30 14:30 - 23:00 This is likely to include working approximately 50% of weekends (one weekend on, one weekend off...). A successful candidate may ask for the opportunity to agree a set, weekly shift pattern, accommodating personal responsibilities, to ensure a positive work-life balance. Perks of working with us: * 28 days' holiday - Bonus days to be accrued for length of service * £100 Love to Shop vouchers for every six months' service * Netflix subscription * Puregym subscription * Intu Merry Hill Discount * Car breakdown insurance * Legal expenses insurance * Income protection insurance * Home emergency insurance * Death in service * Pension contribution at the point of being made permanent Skills and competencies required: * GCSE Maths and English A* - C * A tactful telephone manner * Excellent written and communication skills * Developed organisational and time management skills * Enthusiasm and motivation to succeed * A passion to deliver excellent customer service * Team LIM: If you think you could make valuable contributions and make an impact, apply now. You will receive an email from our HR Team should your CV match our talent search! Applicants under the age of 25 may attract a lower starting salary dependent on experience. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.