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Mitie
,
London, Greater London
GSOC- EMEA Supervisor
Overview
Job Description
* Mitie has a great opportunity for a GSOC Shift Supervisor is responsible for overseeing the daily operations of the GSOC in the absence of the Lead GSOC Supervisor. The Shift Supervisor leads, coaches and develops a team of non-exempt GSOC operators. The Shift Supervisor acts as the incident leader for most business disruptions and crisis incidents and supports leadership during the activation of escalated incidents. The Shift Supervisor develops and delivers technology and process improvements for the GSOC to maintain operational readiness for incident response. The Shift Supervisor monitors call volume, alarm response and incident reports to ensure an appropriate level of service. The Shift Supervisor will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The Shift Supervisor partners with leadership and employees to support any operational issues and prepare for potential incidents.* Responsibilities include but are not limited to: * *The Shift Supervisor will oversee the daily operations of the GSOC. This includes, but is not limited to the following: ensuring the GSOC team is aware of the daily activities/schedule, addressing scheduling concerns/gaps, approving reports, and briefing leadership on incidents - potential or realized.* * *The Shift Supervisor will act as the incident leader for business disruptions and crisis management.* * *The Shift Supervisor answers routine and emergency calls, monitors alarms and video equipment including fire alarms, door alarms, and duress alarms. * * *The Shift Supervisor will dispatch security officers, ERT, facilities, police, fire and EMS personnel as required.* * * The Shift Supervisor maintains various records of communications and events.* * *They will recognize and identify GSOC requirements for additional software, hardware or staffing modifications.* * *The Shift Supervisor works collaboratively with the GSOC and security leadership team to prepare for, respond to, and recovery from all incidents and crisis events that may impact Facebook domestically and internationally.* * *The Shift Supervisor uses multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact Facebook.* * *The Shift Supervisor communicates and disseminates information, using established communication vehicles, to key partners using best practices.* * *The Shift Supervisor takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.* * *The Shift Supervisor will manage the maintenance of tools and technologies and will manage vendor relationships.* Person Specification * Strong written and oral communication * Incident management * Strong PC Skills, Microsoft Office and G-Suite * Held a previous supervisory position within a similar high profile blue chip client environment. * Good interpersonal skills. * Can work well under pressure. * Supervisory/ leadership skills, ability to influence, motivate and liaise with others * Disciplined/ professional attitude.. * SIA CCTV Licence is perferred It's the little things that count - On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.