Pensions Administration Team Manager

Aon Corporation ,
Birmingham, West Midlands
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Job Description

**Job Description** **Pensions Administration Team Manager** **We're hiring!** * * Aon are currently recruiting a Pensions Administration Team Manager to join our team in Birmingham. The Pensions Administration Team Manager will be primarily responsible foradministering a defined set of pensions processes (member events and scheme events) for clients. **About Aon** Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. The UK pensions landscape is evolving at a rapid pace. Economic challenges, legislative change, an ageing population and asset volatility pose a wide variety of risks and challenges to pension schemes. Trustees and scheme sponsors are faced with a range of decisions on difficult topics from managing risk to improving member engagement, setting an investment strategy to managing DC plans. Aon Retirement Solutions' market-leading capabilities and award-winning expertise make us the perfect partner to help clients through their pension challenges. We can provide integrated and comprehensive solutions across actuarial, plan administration, investment and insurance disciplines, enabling us to serve our clients' unique needs every step of the way. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. **About the Role** **Your impact as a Pensions Administration Team Manager:** Owning and driving performance management activities in the team by setting goals and delegating work to colleagues: holding them accountable for the delivery to agreed deadlines. Holding regular (at least every two months) 121s with colleagues to review performance, discuss issues, manage expectations and provide constructive feedback. Leading the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact. Developing and managing team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need. Managing the recruitment process for the team ensuring colleagues with the relevant skills are recruited to the team. Motivating and engaging colleagues by understanding their individual motivations and managing them in line with available resources. Organizing and monitoring current activity so that the team meet Service Level Agreements (SLAs) and follow the agreed processes. Coordinate the team's workload ensuring both business as usual and/or projects are delivered to required deadlines and level of quality. Analysing data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity. Accounting for overall team quality control, management of risks and escalations, audit and governance. Ensuring correct processes and procedures are complied with by colleagues. Communicating effectively in both written and verbal forms. Owning company messages and adapting the style to ensure key messages are delivered and understood by colleagues. Responsible for pro-actively managing relationships between the team and Key Stakeholders: these can include Clients, Client Managers, other Aon Teams and 3rd party providers. Use talent management tools including succession planning and talent reviews to ensure that the right people are in the right roles for future growth and there is no Single Point of Failures in the team. Driving development activities in the team, identifying development needs and solutions in line with business needs based on the Aon Development Framework. Driving and promoting the management and sharing of knowledge in the team of all client processes, tools and systems: ensuring documentation is correct, up to date and in line with any statutory or legislative changes. Driving and promoting the identification and implementation of best practice across the team. Guiding and supporting colleagues in what is relevant and applicable for the domain or Business Area. Ensuring updates and changes to processes are consulted with relevant stakeholders and the agreed change management processes are followed by colleagues. Owning and driving recognition practices in the team, responsible for recognising colleagues and promoting the culture of recognising others in the team. Managing the financial performance of the team in relation to headcount and ad hoc spend, ensuring that holidays, expenses and overtime is managed and all relevant time is charged correctly. Managing Business Continuity and Disaster Recovery plans ensuring all activities and processes are completed and ke

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