Pensions Client Service Coordinator

Aon Corporation ,
Birmingham, West Midlands
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Job Description

Pensions Client Service Coordinator We're hiring! * * Aon are currently recruiting a Pensions Client Service Coordinator to join our team in Birmingham. The Pensions Client Service Coordinator will be primarily responsible forbeing the primary contact between the Pensions Administration teams and their main stakeholders. About Aon Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. The UK pensions landscape is evolving at a rapid pace. Economic challenges, legislative change, an ageing population and asset volatility pose a wide variety of risks and challenges to pension schemes. Trustees and scheme sponsors are faced with a range of decisions on difficult topics from managing risk to improving member engagement, setting an investment strategy to managing DC plans. Aon Retirement Solutions' market-leading capabilities and award-winning expertise make us the perfect partner to help clients through their pension challenges. We can provide integrated and comprehensive solutions across actuarial, plan administration, investment and insurance disciplines, enabling us to serve our clients' unique needs every step of the way. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as a Pensions Client Service Coordinator: Being a key contact for the Operations teams with regards to general/overall knowledge on client contracts across varying pensions schemes, including work scope, service level agreements (SLAs), service failure penalties / success bonuses, etc. Owning and managing the relationship and expectations between Operations teams and key stakeholders, these include the Client, Client Managers, Third Party Providers and other Internal Aon Parties. Monitoring and coordinating current operations delivery per client, ensuring SLAs and client projects are delivered to required standards of quality and timeliness. Ensuring all client generated escalations, complaints and corrective actions are owned and proactively managed to closure within agreed deadlines. Attending client meetings to report on and discuss contracted services and to discuss changes. Improving client knowledge, awareness and best practice across teams, ensuring colleagues have the appropriate level of knowledge to deliver exceptional service. Identifying any service delivery risks for each client, ensuring mitigating actions are implemented, as appropriate. Coordinating improvements for the client and driving a culture of continuous improvement across teams. Ensuring any tasks that are beyond the standard contracted service to clients are highlighted to the Client Manager. Being a role model for colleagues by giving constructive feedback and coaching to support the development of others. Keeping technical pensions knowledge and expertise up to date, especially all regulatory and statutory requirements. You will interact with both internal and external Clients, building strong relationships to manage expectations regarding service delivery. You will work with all colleagues in the team, sharing technical expertise and providing guidance to support the delivery to the client. You will provide feedback to Team Managers on team performance and level of knowledge. You will actively seek to develop your own and Operations teams performance, skills and knowledge to maximise potential and contribution to the business. Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Demonstrative pensions knowledge coupled with strong experience within a relevant role High level of technical expertise within pensions, across a relevant business area. Experience of managing a portfolio of clients across varying pensions schemes You are likely to have a degree or equivalent and a relevant Professional Qualification (eg PMI) Strong relationship management skills to manage stakeholders and challenging situations. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive

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