Counter Fraud Commercial Investigator

DIRECT LINE INSURANCE GROUP PLC ,
London, Greater London
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Job Description

What we're looking for Across our diverse brands - including Direct Line, Churchill, Privilege, NIG and Green Flag - change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It's hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they're helping us transform the industry we lead. As part of this, we are now recruiting a Counter Fraud Commercial Investigator to join the team in our Bromley office on a full time basis. You'll need: * Experience of fraud investigation within a Counter Fraud Department * Experience in handing Commercial Property * Policy fraud investigation and detection experience * Underwriting expertise * Excellent customer service skills * Claims and Investigation knowledge * Claims quantum assessment and reserving * Understanding of claims negotiation and settlement * Understanding of compliance What you'll be doing * Identifying, managing and handling technical Commercial claims and policies from end to end through investigation, negotiating indemnity and liability, resulting in fraud detection. * Assisting in the identification of control gaps within the business which increase Direct Line Group's Commercial fraud exposure, through the gathering and rigorous analysis of relevant evidence and data. * Policy and claims servicing to meet or exceed agreed SLA's and caseload. * Being responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms. * Creating and maintaining effective relationships with internal and external stakeholders to support the delivery of priorities. * Being aware of the changing legal and regulatory environment, and help identify processes and systems to maximise fraud detection. * Identifying recovery opportunities, complying with all risk management activity, regulatory time scales and guidelines. * Enhancing personal development to ensure retention of area as a centre of excellence, by maintaining and improving your skills to improve delivery of your accountabilities and objectives. Seek training and development where required. * Identifying potential cases which will support media engagement and/or referral to law enforcement agencies, to enhance the reputation of the Group and deter future fraudulent activity. * Understanding the balance between our responsibilities of preventing Fraud and Treating Customers Fairly. Hours: 35 hours per week Monday to Friday

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