Director of Rooms - The Carlton Tower, Jumeirah

Jumeirah International LLC ,
London, Greater London
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About Jumeirah & the Hotel: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, so we'll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah 'Your Place to Shine'. Steps from Sloane Square and in the heart of the fashion borough, The Carlton Tower - Jumeirah, has an ideal location in one of the most sought after areas of London, with iconic luxury brands as its neighbours. Staying true to its heritage and pioneering nature, The Carlton Tower will reveal its new look and elevated guest experiences in spring 2020. Director of Rooms This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business. About the job: The Carlton Tower, Jumeirah has an exciting opportunity for a talented Director of Rooms to perform their craft in our luxurious hotel. The main duties and responsibilities of the role are: * Ensure a smooth, efficient and high service focused operation where the satisfaction of all guests is paramount * Manage, motivate and develop all Rooms Division colleagues to achieve highest levels of service excellence as well as highly positive colleague relations * To ensure the smooth and efficient operation and coordination of the various departments within the Rooms Division and Housekeeping, ensuring optimum profitability and guest satisfaction, and adhering to the standards of service required by the hotel in accordance with the company and hotel policies, procedures and objectives. * To liaise closely with all Heads of Department with regard to servicing and handling of incoming groups, VIP and regular guests * To review all operations analysis reports and develop new procedures and operating concepts as required. * To research and keep abreast of all new technological advances within the industry and recommend to management any innovations and / or suggested improvements * To ensure through effective supervision that all services offered in the Rooms Division are always available, and are carried out with the utmost efficiency and courtesy as per the guidelines established and documented in the Rooms Operations Manual. * To work alongside the Sales team in aspects of controlling peak periods, resolving conflicts in bookings, changing dates and facilities for all group, convention and corporate business. * To advise Management of room sales progress and status of bookings, and to discuss reports, forecasts, policies and procedures * To meet and welcome regular and VIP guests in accordance with Jumeirah International and the hotel's Guest Recognition Programmes * To represent the Rooms Division on the Hotel's Executive Committee * To periodically inspect all hotel areas and building premised to ensure both the cleanliness and comfort of the hotel's clientele is maintained and that all standards of amenities and touches are provided in rooms and public areas. * To meet regularly with the Rooms Division Heads of Department or Supervisors to review the operation of the department to ensure smooth co-ordination and communication. About you: The successful candidate will have the following experience and skills: * Have a passion for leisure, service and the ability to innovate, with a proven track record within 5 star luxury hotels * Have the ability to manage in a diverse and luxury environment with a focus on guest experience * Excellent people management skills as a solution focussed leader * Have strong organisational and time management skills with a high degree of flexibility * Be commercially focused * Be a self-motivator and someone who is ready to challenge in the interest of continuous improvement * Have an outgoing and assertive personality * Excellent level of English * Be friendly, approachable and professional About the benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers with one of the most luxurious brands in the hospitality industry. This includes... * Free meals on duty * Dry cleaning of uniforms / office attire * 33 days paid annual leave including bank holidays * Extra day of holiday for significant birthdays * 50% off all Jumeirah restaurants and bars * Generous discounted Jumeirah hotel ra

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