Tax, Service Delivery Centre, My Solutions Manager

PwC ,
London, Greater London
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Job Description

Line of Service Tax Industry/Sector Not Applicable Specialism Global Compliance Services Management Level Manager Job Description & Summary A career in our Tax Service Delivery Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: * Pursue opportunities to develop existing and new skills outside of comfort zone. * Act to resolve issues which prevent effective team working, even during times of change and uncertainty. * Coach others and encourage them to take ownership of their development. * Analyse complex ideas or proposals and build a range of meaningful recommendations. * Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. * Address sub-standard work or work that does not meet firm's/client's expectations. * Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients. * Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. * Focus on building trusted relationships. * Uphold the firm's code of ethics and business conduct. Additional responsibilities Coaching and People Development (45%) * Supervises the day-to-day work of the Reviewers and the Preparer Specialists, encourages productivity and performance improvement and provides clear expectations on output and quality; * Supports staffdevelopment by identifying any skill gaps and training needs and works with L&D and HC to develop, organize and appoint staff to deliver training * Promotes and fosters team spirit among all team members within the SDC; * Assists in monitoring workflow and workload to ensure fair allocation, when required; * Works in partnership with the Tax, GMS and Admin Team leads and Resource Specialist to ensure staff are cross trained and made available during peak periods; works with Resource Specialist as new work is defined to source staff * Part of the recruitment team Client Service (45%) * Acts as the key contact/point of escalation for Client Relationship teams in national PwC offices * Responsible for working with PwC offices to bring new work and/or add technical complexity into the SDC; including the development of the process to ensure it is adequately mapped, documented and ready to shift to London; develops/facilitates all required training * Partners with the Admin Team Lead to ensure efficiency of administrative and process support/tools required related to the execution of work assigned within the MySolutions team. * Works with SDC Project Teams and Continuous Improvement Manager to continue to transform and improve work in LSDC in addition to onboarding new services Other tasks & responsibilities as assigned (10%) Requirements * Bachelor's degree in Accounting * CPA/CA/CGA/CMA/ACCA designation would be considered an asset * 3-5 years of prior experience in a professional services firm or related accounting field/industry * Strong understanding of Accounting Standards for private companies * Strong knowledge in Canadian personal tax and corporate income taxes for private companies * Experience in owner/operator clients of different industries, holding companies, investment companies and entrepreneurs * Proficient with Microsoft Excel, PowerPoint * Experience with Accounting software (Quickbooks, Simply Accounting Caseware, Tax Prep) * Experience with finance, accounting/tax processes and internal controls. * Strong leadership skills with experience coaching/managing a team * Strong communication skills, able to adjust communication based on the audience * Strong analytical capacity, sound business sense and creative mind that have earned a reputation of providing excellence in client service * Excellent organizational skills, a positive attitude and an ability to work effectively under pressure * Must be superb multi-tasker and have highly developed prioritization skills. * Demonstrates integrity, ethical decision-making and behaviors that build trust across teams and with clients Why you'll love working for PwC We want you to love ever

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