Product Features
Blog
Contact Us
Sign In
Phoenix Group
,
Edinburgh, City of Edinburgh
IT Analyst
Overview
Job Description
Job Family - IT & Change, Band A (Universal post UPP) Duration - Permanent Closing date - 17 June 2020 Contact - David Dewar Welcome to Service Management! We design, manage and improve IT services to make sure colleagues in Phoenix and Standard Life Aberdeen get the most out of their IT, so they can get on with doing their own jobs and helping customers. The Continual Service Improvement team (CSI) help identify, manage and oversee improvement work that either improves the quality of the IT service we deliver to internal and external customers or reduces the cost to deliver this service. As an IT Analyst in the team you'll be actively managing priority improvement work, planning and coordinating activity, often across multiple teams. You'll be managing work in Agile sprints, facilitating daily scrums and reporting progress to the relevant stakeholders. We're looking for someone able to work with minimal supervision and direction, who will use their own initiative and analytical insight to help identify opportunities, working across ITSO, Group IT and business areas. You'll use an evidence based, analytical approach to help understand priority customer issues and the associated impacts, generating MI based on agreed metrics to track improvements. If this sounds like something you'd be interested in, we'd love to hear from you! Key Responsibilities Analyse data from a variety of sources and provide insights & recommendations for improvements Ensure ITSO CSI register is maintained and entries conform to agreed standards Produce CSI scorecards at both team and department level Facilitate idea generation sessions within ITSO and the business Actively support delivery managers with CSI activity, providing tailored insights and ideas specific to their functions Manage priority CSI items using Agile techniques including sprint planning and scrums Provide progress reporting to key stakeholders for priority CSI items Maintain team SharePoint site Skills/experience Essential Strong focus on customer service - both internal business unit customers and external customers Strong analytical skills Excellent communication skills, verbal and written Strong relationship management, communication and influencing skills Highly organised, disciplined, motivated and self-sufficient Desirable ITIL Certification Agile work management (SPRINT planning) Prior process improvement experience or qualifications (e.g. Lean, Six Sigma) Top 5 competencies Analytical Skills Use of a variety of diagnostic techniques to understand a situation/ issue/problem by breaking it down and tracing the root cause/underlying implications in a methodical step-by-step way. Communication Skills Clearly and effectively communicates information, ideas, plans, requests and opinions to internal and external stakeholders through a range of channels including written and oral. Ensures alignment with communication guidelines and policies. Continuous Improvement Applies a systematic approach to help optimise business activities and processes to support the strategic objectives of the organisation. Includes significant process transformation activities as part of continuous change programmes. Information Seeking The ability to efficiently and effectively collect information, to provide insight to others or to help solve business issues. Working Across Boundaries Encouraging team work and collaboration and breaking down boundaries. Focuses on the intention to work cooperatively with others, to be part of a team and work together as opposed to working separately or competitively. Taking the initiative to reach out to other teams, functions or stakeholders across the Group, or external partners, (regardless of geography), working collaboratively to share information and ideas to achieve the best result for Phoenix as a whole.