Customer Service Executive

Novartis Pharmaceuticals ,
Frimley, Surrey
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289082BR Job ID: 289082BR Job Description: 24,500! That's how many orders were processed and delivered in 2019. As the Customer Service Executive you will be the main order processor and service contact for specified customer groups. You'll provide support to the Sandoz sales teams and external Customers by managing stock allocation and monitoring of cut-lines and processing of daily open order book information and monthly K.P.I. reporting. Your Key Responsibilities: Your responsibilities include, but not limited to: Responding to or co-ordinate responses to Customer enquiries on availability, delivery, prices and payments. To apply vetting procedures and audit controls, ensuring that they comply with trading terms and credit checks and that the correct prices apply. Communicating with the 3rd party logistics providers to ensure that all service and control requirements are met. Communicating service and product complaints ensuring that they are resolved accurately and speedily to customers' satisfaction. Communicating stock shortfall information on specific orders to customers and to the associated Sales Managers. Monitoring computer system processes in order to make sure that orders are transmitted and finalised to invoicing within the stipulated timescales and deadlines. Assisting with administration, communication and control of physical stock checks at logistics provider warehouse locations and with stock system reconciliations. Processing orders, invoices and invoice queries, using computerized and manual systems as appropriate. To process daily shipped reports which will monitor the Order Book to determine timetables, schedules and to take actions which ensure that all orders are delivered to agreed scheduled date/day or cancelled To process and managing 'cut-lines' to monitor and report to Customer's and sales force. To assist the Senior Customer Service Executive and Customer Service Manager with compliance at month end. \n\n\n\n Position Title: Customer Service Executive Minimum requirements: What you'll bring to the role: Experience of order processing and customer services within a busy, fast moving, pressurised sales environment Experience of working in a global company environment with high transaction volumes and short lead times Experience and ability of meeting monthly sales targets via direct customer order processing, delivery monitoring through to the invoicing stage Excellent level of accuracy and attention to detail Working knowledge of the SAP is essential Advanced working knowledge of Excel (Pivot Tables and Lookups) is essential Exceptional communication skills You'll receive: Competitive salary, Annual bonus, Strong Work/Life Balance, flexible working, Top UK Employer, Pension scheme, Share scheme, Paid holidays, Comprehensive Medical Insurance, Learning and development opportunities and much more. Why consider Sandoz? Our number 1 priority is to pioneer patient access to better healthcare. We are a company of firsts. 1st to develop an oral penicillin antibiotic. 1st to develop and launch biosimilars. 1st to launch an FDA-cleared digital therapeutic. And we never stop asking: how can we continue to pioneer access in an ever-more digital and global world? The answers come when curious, courageous and collaborative people are empowered to ask new questions, make bold decisions and take smart risks. Sandoz, a Novartis division, is a leader in generic and biosimilar medicines and a pioneer in digital therapeutics. Imagine what you could do at Sandoz! Commitment to Diversity & Inclusion: Sandoz, a Novartis company, embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential. Join our Novartis Group Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: \#LI-SAN Job Type: Full Time Country: United Kingdom Work Location: Frimley / Camberley Functional Area: Sales Division: SANDOZ Business Unit: COMMERCIAL OPS EUROPE SZ Employment Type: Regular Company/Legal Entity: Sandoz Limited Shift Work: No

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