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Stanton House
,
Birmingham, West Midlands
HR Shared Service Manager
Overview
Job Description
An exciting opportunity for a HR Shared Service Manager to deliver a best in-class HRSS model, focusing on continuous improvement and operational management. This is a 12-month assignment, inside IR35, paying £650 per day. To succeed in this role, you must have: * Experience at a senior level of driving customer service within agreed SLAs in an HR environment. * Leadership skills - including the ability to successfully line manage a large complex team including strong ability to coach and develop others in a variety of HR disciplines * Experience of using Oracle or similar HR systems * Knowledge of OD and HR transformation * Knowledge of HR best practice, employment legislation, policy application and compliance with data protection regulations, combined with experience of practical application in the workplace. * Functional Payroll knowledge * Competent IT skills - MS Office skills including Word, Excel, and PowerPoint. * Ability to develop working relationships with team and stakeholders to deliver high quality service * Ability to effectively manage vendors, ensuring adherence to Service Level Agreements A little more information about the role: * Oversee all payroll processes, resourcing administration, and on boarding processes, in line with agreed SLAs. * Leading and devising the payroll strategy, including organizational structure, and flexing the delivery model to keep pace with the growth of the company. * Lead and manage the HR Shared Services team based in the midlands to ensure consistent application of HR processes, and delivery of HR services within agreed service level agreements (SLAs) and in a customer centric way. * Develop a team HR and payroll professionals that are detail conscious, ensuring that HR processes are delivered right first time, every time. * Coach, mentor, train and support the HR Shared Services team in providing 'first-line' advice to line managers and employees in the application of HR policies and procedures. * Support and develop the roll out of transformation project work such as employee self-service as the business moves to the new Oracle ERP system, ensuring managers deliver against their job role and performance objectives through their teams. * Work alongside the Head of HR Operations, wider HR directorate and the SLT to execute the Central Services strategy and plan which incorporates Employee Relations, Engagement & Wellbeing, Recruitment, Reward and Payroll. * It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI.