Systems Administrator - L2

Global Relay ,
London, Greater London
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Job Description

We are looking for a Systems Administrator - L2 to join our growing Operations team to assist in server maintenance, application deployments, implementation and maintenance of IT Operations support tools. They will also be performing incident troubleshooting and resolution. The Systems Administrator will work closely within the IT Operations team to continually build, enhance, and maintain highly available systems and applications. Your Job + Identify, troubleshoot, diagnose, and correct systems related issues as they arise + Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible + Assist in the provisioning of virtual servers, including installation, configuration, and maintenance of operating systems + Provide ongoing operational support and work closely with team members on issue resolution + Manage and administer incident, problem, and service request queues + Develop and maintain system use guides, run books, and other documentation as needed About You: + 3-5 years of experience as a Systems Administrator preferably within a software development environment + In depth experience installing, configuring, and administering Linux operating systems + Experience with OpenSource software and/or service management tools and applications (Satellite, Puppet, Zabbix, etc.) + Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, problem management + Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash + Ability to develop and maintain positive working relationships + Ability to work in a team environment and independently as needed + Ability to adapt to change and work well under pressure + Ability to multitask and manage numerous projects + Ability to take on internal operational initiatives as a prime or lead + Excellent communication, organizational, interpersonal, problem solving, and documentation skills Nice to Haves: + Experience running and supporting a global 24x7 internet based service or product + Solid understanding of networking/firewall concepts and their role within an application development environment + Service management certifications such as ITIL Global Relay is the leading provider of cloud-based archiving, supervision, eDiscovery, and analytics to the global financial sector. We deliver services to over 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports over 50 data types, including email, instant messaging, Bloomberg, Thomson Reuters, social media, and mobile messaging. We've won major awards for our growth, management, and culture - including the Deloitte Fast 50 Leadership Award, Canada's 10 Most Admired Corporate Cultures, and the Deloitte-sponsored Canada's Best Managed Companies awards. Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in seven other cities across the world, including London and other major financial centers like New York and Chicago. We've recently expanded our London operations to better serve our UK and EU customers. Our brand-new, four-story EMEA headquarters at 45 Cannon Street (near St. Paul's Cathedral) features state-of-the-art amenities, a spectacular view of the city, and a conference centre for customer events. More importantly, it's the base of Global Relay's next major technical initiative, and where we will be building our next-generation products. We currently have over 450 employees worldwide, with plans to grow the London office significantly and have a 150-strong team in London by 2020. The Development team in London will work alongside our Business teams, solving complex and exciting business and technical problems. We provide fantastic opportunities to individuals passionate about business and technology. These opportunities include working alongside members of our senior leadership team, receiving mentoring from seasoned technology and business professionals, and doing business with the world's largest, most influential banks and enterprise organizations. To learn more about our business, culture, and community involvement, visit www.globalrelay.com. Think you're a great fit for this job? Apply today with your CV and covering letter. Job ID: GROP225 Job Type: Permanent Full-Time

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