Transportation Value Added Services Manager (m/w/d)

Amazon ,
London, Greater London
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Job Description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come build the future with us! We are looking for a Value Added Service Manager, who will be responsible for ensuring that our suite of value added services ranging from fuel services to insurance offers and uniforms meets the demands of our customers both internal in Amazon and our Delivery Service Providers (DSPs) on the last mile. Key functions for the role include: Create and drive Value Added Service concepts on the basis of customer and market requirements to meet industry standards Develop strong, value-add partnerships and managing 3rd party companies Work with in country teams to create development plans for new product or service development, and execute project plans for the launch of new features, incorporating merchandising and promotion strategies Support world-wide program teams to implement the local VAS strategy and ensure services are provided in full and in the right quality Manage pilot projects to test new services and roll out negotiated services across the country, continuously improve our service offering Act as the 'product owner' for assigned categories, possessing a complete understanding of internal and external variables that impact the product. This includes owning forecasting, monitoring, driving changes to achieve business objectives Have a thorough understanding of the product category, seasonality and continually monitor customers feedback and vendors developments Be main POC in case of escalations and manage vendor relationships on an ongoing basis Coordinate consolidated order execution and administration This position can be based in London, Munich, Madrid, Milano

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