IT Service Desk Support Engineer - Wimborne - £25-35,000 p.a.

Bond Williams Ltd ,
Wimborne Minster, Dorset
More Details

Overview

Job Description

A 2nd-3rd Line IT Service Desk Support Engineer is required by a customer-centric organisation based in Wimborne, Dorset. Experience providing IT support to customers on a service desk is required. Covid-19 - Please note that this company has, is, and will continue to operate in an appropriate manner, following government guidelines, and is continuing to put measures in place to keep their employees and customers safe. They have not been negatively affected by the pandemic and this role is a true live vacancy within a secure and stable business. They are planning to hold interviews safely as soon as possible. Duties: * Provide IT support to clients on the service desk * Assist in the planning and management of installation projects * Document and update projects and service tickets Skills & Requirements: * Experience working in a 2nd line or 3rd line IT support role, preferably in a client-focused Managed Services (MSP) environment, with strong skills in some or all of the following: * CRM/ticketing system * Microsoft Server 2012/2016/2019 * Cloud technologies, such as Microsoft 365 * Routers and switches * Firewalls (preferably Fortigate, Palo Alto, Sophos, Cisco ASA or SonicWALL) * Virtual environments (preferably VMware) and disaster recovery * Must be comfortable and confident working in a customer-focused environment, able to provide advice and build relationships * Any certifications in CompTIA, Microsoft Server (MCSA/MCSE), Microsoft Cloud, Networking, Draytek, Fortigate and/or Project Management would be advantageous Salary & Benefits: The salary is between £25,000 - 35,000 p.a. depending on level of skills and experience. Benefits include 23 days holiday increasing to 25 plus all bank holidays, 5% company pension scheme, and excellent training and career development opportunities with full support from colleagues and managers. This includes company-funded certified training courses (e.g. MCSA/MCSE/CCNA/CCNP and more.) If you are interested in applying for the 2nd/3rd Line IT Service Desk Support Engineer vacancy, please submit your CV. For further information, please contact Michelle Turner on the IT team at Bond Williams Professional Recruitment in Bournemouth. Keywords: 2nd Line Support Engineer, 2nd Line Technician, Service Desk Engineer, Helpdesk Engineer, Field Engineer, Field Service Engineer, 3rd Line Support Engineer, 3rd Line Technician, 2nd Line Support, Managed Service Provider, IT Consultant, Technical Engineer, Technical Consultant, Infrastructure Engineer, IT Engineer, Infrastructure Manager, IT Manager, MSP Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

People also viewed