2nd-3rd Line IT Support Field Engineer - Dorset - £35,000 + Car

Bond Williams Ltd ,
Wimborne Minster, Dorset
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Job Description

A 2nd/3rd Line IT Support Field Engineer is required by a customer-centric organisation based in Dorset. Must have experience in installing, configuring and supporting IT solutions and have a full UK driving license. Covid-19 - Please note that this company has, is, and will continue to operate in an appropriate manner, following government guidelines, and is continuing to put measures in place to keep their employees and customers safe. They have not been negatively affected by the pandemic and this role is a true live vacancy within a secure and stable business. They are planning to hold interviews safely as soon as possible. Duties: * Install IT solutions at client premises around the South (Dorset, Hampshire, Somerset and Wiltshire - must be located in one of these counties ) * Act as an escalation point for helpdesk engineers and provide 2nd-3rd Line IT support to customers (remote and onsite) * Plan and manage installation projects * Document and update projects and service tickets Skills/Requirements: * Firewalls (preferably Fortigate but experience in Palo Alto, Sophos, Cisco ASA or SonicWALL would be considered instead) * Routers and switches (Layer 3) * Microsoft Server 2012/2016/2019 * Virtual environments (preferably VMware) and disaster recovery * Cloud technologies, such as Microsoft 365 (including configurations) * CRM/ticketing system * Comfortable and confident working in a customer facing environment, able to provide advice and build relationships * Full UK driving license * Experience working in a managed services, client-facing or consultancy environment is highly desirable * Any certifications in Microsoft Server, Microsoft Cloud, Networking, Draytek, Fortigate and/or Project Management would be advantageous Salary/Benefits: The salary is up to around £35,000 p.a., which may be slightly flexible depending on experience. The company also offers a company car or car allowance. Benefits include 23 days holiday increasing to 25 plus all bank holidays, 5% company pension scheme, and excellent training and career development opportunities with full support from colleagues and managers. This includes company-funded certified training courses (e.g. MCSA/MCSE/CCNA/CCNP and more.) If you are interested in applying for the 2nd-3rd Line IT Field Engineer , please submit your CV. For further information, please contact Michelle Turner on the IT team at Bond Williams Professional Recruitment in Bournemouth. Keywords: Field Engineer, Field Service Engineer, 3rd Line Support Engineer, 3rd Line Technician, 2nd Line Support, Managed Service Provider, IT Consultant, Technical Engineer, Technical Consultant, Infrastructure Engineer, IT Engineer, Infrastructure Manager, IT Manager, Systems Engineer Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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