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Auto Professionals
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Braintree, Essex
Service Advisor
Overview
Job Description
body {font: normal 400 13px/16px 'Open Sans','Helvetica Neue',Helvetica,Arial,sans-serif;color:#333;margin:10px;}p,span,div,b,i,u{ line-height: 120% !important; font-family: 'Open Sans','Helvetica Neue',Helvetica,Arial,sans-serif !important; } We are currently looking to add a skilled & experienced Service Advisor to our current excellent team. Main: * Full Time / Permanent * Salary Depends on Previous Experience Key Tasks: * Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms. * Answering the telephone & dealing with customer enquiries. * Dealing with customer enquiries on the Service Reception counter. * Liaising with the team of technicians. * Managing the shifts work load in accordance with customer expectations. * Managing service bookings on day to day basis * Liaising with Subcontractors to arrange works and chasing when required * Keeping customers up to date with requests, costs and authorisations * Complete estimates accurately, clearly and quickly * To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner If you are interested in this position and can add real value to our team, we would love to hear from you.