Customer Service Representative

Customer Service Representative - Braintree Do you have excellent Customer Service Skills? Do you have strong attention to detail? We are recruiting a Customer Service Representative to join our successful and established client based in Braintree. Within the role, you will be responsible for proving extensive product and service knowledge and managing customer accounts. KEY RESPONSIBILITIES Communicating with customers via email and telephone; answering product and service questions Transferring customer approval or refusal of quotation to the appropriate services within the Company Providing customers with information regarding diagnostics, quotations, delays and delivery times and following up regularly to ensure the customer is kept up to date at all times Redirecting customers to the company website where necessary; escalating any major issues to the Key Account Manager or Director Sending invoices to customers upon completion of individual jobs in a timely manner Use the in-house computer system to manage the customer accounts, input orders, manage and log invoices Ensure up-to-date workflow information is available Visiting customer sites as and when required by both the Company and customer Take incoming calls and redirect to the appropriate individual or department as needed, ensuring availability prior to transfer REQUIRED SKILLS Excellent customer service skills Experience of dealing with technically complex orders Fast, accurate data input ability and high level of numeracy. Excellent Customer Service Skills Excellent Telephone Manner IT literate This is a great opportunity to work for a well-established company with excellent benefits, including free parking, a competitive salary and a great work environment. This is an exciting opportunity to be a part of a great company with excellent benefits. Including, a competitive salary, various discounts and free parking. If you are interested in this position, please apply now or phone Adecco Chelmsford on . Shortlisted candidates will be required to complete a full interview with us first. Unfortunately, due to the high volume of applications, we can only contact shortlisted candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy