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Axis Group Services Limited
,
London, Greater London
Sector Support Manager
Overview
Job Description
Sector Support Manager - Commercial South 40 per week - will involve the occasional evening, night and weekend shift as required to meet business needs The role is to be primarily responsible for the Cleaning Provision, in all aspects across contracts in the London area. The role may be involved in specific projects nationally e.g. multi-site mobilisations if and as required. The local office for this post will be Sidcup or Angel Ensuring that the Company maximises contract profitability and minimises contract losses through the delivery of a consistently high standard of customer service which meets the contract specification. The role will also be responsible for the ongoing sustainability and improvement of the contracts. Essential skills * Demonstrable and proven achievement record showing experience in the * Financial awareness - understanding of budgets and costing schedules. * Educated to GCSE standard minimum or equivalent * Self-motivated and good organisational skills * Experience of managing and motivating a dispersed and diverse workforce. * Excellent customer service and organisation skills. * Flexible, tactful and diplomatic * Good IT Skills - proficiency in Word, Excel and Outlook as a minimum * Smart in appearance. * Previous experience of managing multi-site contracts and personnel in particular the service industry and cleaning. * Previous experience of management of wages and shift patterns of numerous sites * Technical knowledge of cleaning methods and techniques. * Demonstrable ability to identify and implement the most effective methods * Appreciation of the need for safe working practices * Team Player * Clean Driving License. * Good communication skills both written and oral * Qualifications or training in FM / Service Industry / BICSc * Qualifications or training in the relevant Health & Safety & Environment practices (IOSH 4 day Managing safely minimum) * Ability to foster good relationships at all levels * Identify opportunities for growth to benefit the business and the client * Customer Service experience / knowledge Cleaning or Facilities industry within operations and operational functions. of running a contract, e.g. staffing levels, cleaning methods, budgetary controls Desirable skills * Proficiency in Word, Excel and Outlook to a standard of intermediate or above * Member of a professional organisation such as BIFM / BICSc * Knowledge of current waste practices and processes * Use and knowledge of Time and attendance systems - ie Timegate.