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G2 Legal Limited
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Nottingham, Nottinghamshire
New Business Advisor
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
I'm currently recruiting for a new business advisor on behalf of a reputable, Legal 500 law firm for its Nottingham office. Your main objective is to ensure the firm is capturing the maximum number of new instructions from the enquiries generated from existing clients, the website and other marketing initiatives for all departments of the firm. This is a client-facing role that includes daily responsibility for the administration and organisation of new enquiries, providing effective management of the enquiries pipeline, including regular follow-ups and accurate reporting of the enquiries at different stages. Whilst the role will involve a high level of telephone work, it will not involve any cold calling. As the new business advisor at this regional law firm, you will provide an initial service to the clients via a call handling procedure to ensure all client leads are contacted and subsequently converted where possible. You will improve the conversion rates by monitoring and reporting on the same, responding to the clients' needs and updating the service procedure to ensure a program of continual improvement. Your work is integral in ensuring that prospective clients gain easy access to legal support efficiently. This position will be based in Nottingham and involves being proactive in taking control of the non-legal administration of new enquiries and converted leads, to facilitate the efficient delivery of the matter to the fee earning. This includes opening and organising the file and electronic client and matter files, organising appointments via the electronic diary, updating case information, drafting initial client care documentation and liaising with the relevant fee earners/departments regarding costs and inputting the same into the case. The successful new business advisor will log all calls on our central CRM system, so attention to detail and accurate data entry is required, along with a confident telephone manner. Successful candidates will be driven to deliver quality, have excellent communication skills and be comfortable working in a team making active contributions. Previous experience of dealing with professional clients and working in an office environment is essential.