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Adecco
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Swansea, West Glamorgan
Helpdesk Coordinator
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Salary: £8.65 per hour |
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Overview
My client are looking for an experienced administrator to join their Swansea office. Job Description Administration of the planned maintenance system Booking in sub contractor PPM visits via email and telephone, and liaison with the in-house delivery team to ensure PPM's are delivered within PPM's Identifying and escalating potential SLA failures Arranging access within Clients Security procedures Collating service reports from sub-contractors and in-house delivery team Identifying, collating and presenting remedial actions for supervisory and Management approval and action Ensuring eLogbook's are updated with all relevant documents Maintaining site log books Filing of certificates on the server in the correct location making sure the information is available to all staff and easily located Reassigning PPM's to the correct resource to ensure the task is completed within SLA General administrative duties including scanning and filing During busy periods or in periods of absence, provide additional assistance to the helpdesk team Supporting the Lead Contract Support and Management as required Ideal skills and qualifications Knowledge within the Facilities Maintenance sector and systems of operation Able to positively contribute to the team's success and delivery of Planned works Excellent communication skills Attention to detail Previous experience in a similar role Knowledge and previous experience of Microsoft office packages especially Microsoft Excel Adaptable and flexible approach to work requirements Ability to work under pressure Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy