Senior IT Helpdesk Analyst (JR1009829)

Broadridge ,
London, Greater London
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Company Description Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and a part of the S&P 500 Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. Broadridge provides an important infrastructure that powers the financial services industry and employs over 11,000 associates in 18 countries. For more information about Broadridge, please visit Broadridge.com/. Job Description We are looking for a Senior IT Helpdesk Analyst to join our team for Endpoint computing. This is a varied role, providing first, second-and third-line IT support to end users across multiple locations, ensuring incidents are resolved in a timely manner and within the assigned SLA's. You will be working with the IT team to deliver an efficient service to all end users and to perform all tasks within the agreed SLA. You will learn to apply analytical skills to tackle problems and be prepared to offer suggestions on improving processes in becoming more efficient. We are looking for an experienced IT Analyst who is flexible, hardworking and willing to learn. Job Responsibilities * Installing and configuring all PC related software for the business via SCCM deployment tool or manually if needed. * Provide installation, maintenance, and tuning of Windows hardware and software systems * Sophisticated knowledge of PC desktop configurations, with an emphasis on Win64 Bit platforms. Experienced with imaging and configuration of hardware as well as desktop management software. * Mobility experience with IOS platform, Android. Know basic troubleshooting steps with devices and iPhones. Adding new users and managing account access from a mobility perspective * Telecom VOIP phone configuration and support for all desk phones inside the organization using CISCO call Manager * Support of an Active Directory domain environment * Perform imaging of desktop hardware using SCCM Deployment * Interfacing and supporting business units in the Broadridge locations rollout of new tools and processes to leverage the Broadridge data center offerings. * Satisfy all assigned end-user Service Requests within the appropriate SLA's * Configure and deliver new or previously used end-user equipment Qualifications * Over 5 years' experience in a technical system environment * Strong working knowledge of Windows operating systems, and network technologies * Understanding of Desktop Windows scripting and automation * Understanding of systems management tools like SCCM, BitLocker, Firewall, Spyware utilities, and desktop patching utilities. * Overall knowledge of the hardware and software components of Windows operating system. * Demonstrable experience of hands-on Service Desk or Desktop Support in a Windows environment * Ability to exhibit a collaborative and optimistic work ethic focused on customer satisfaction as the highest priority * Windows 10 / Office 365 Support * Active Directory Administration * In Depth experience of Cisco AnyConnect * Installing and configuring of IOS devices * Exposure to Intune Company Portal The team works on a rotating shift pattern between the hours of 08:00 am and 18:00 pm, 35-hours per week. This role is Monday to Friday but occasionally some weekend and evening work will be required. Additional Information Broadridge is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. "Our Associates Matter. Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." Qualifications: Over 5 years' experience in a technical system environment Strong working knowledge of Windows operating systems, and network technologies Understanding of Desktop Windows scripting and automation Understanding of systems management tools like SCCM, BitLocker, Firewall, Spyware utilities, and desktop patching utilities. Overall knowledge of the hardware and software components of Windows operating system. Demonstrable experience of hands-on Service Desk or Desktop Support in a Windows environment Ability to exhibit a collaborative and optimistic work ethic focused on customer satisfaction as the highest priority Windows 10 / Office 365 Support Active Directory Administration In Depth experience of Cisco AnyConnect Installing and configuring of IOS devices Exposure to Intune Company Portal The team works on a rotating shift pattern between the hours of 08:00 am and 18:00 pm, 35-hours per week. This role is Monday to Friday but occasionally some weekend and evening work will be required. Responsibilities: We are looking for a Senior IT Helpdesk Analyst to join our team for Endpoint computing. This is a varied role, providing first, second-and third-line IT support to end users across multiple locations, ensuring incidents a

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