Customer Service / Helpdesk Administrator

DHL International ,
Belfast, Antrim
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Job Description

BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Customer Service / Helpdesk Administrator Grade/Salary: RCS O Contract Type: Permanent (Full-Time) Closing Date: 22/06/20 Are you a motivated, organized person seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes ... we're looking for you. At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a "Best Place to Work." If this sounds like a team you'd like to join ... keep reading. We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include; * Produce analyse and provide reports as on a daily and weekly basis to management and the customer * Achieve operational daily targets and KPI's in a timely and effective manner * Deliver accurate information to reinforce achievement of service level agreements, targets and reports in timely manner. * Working in a team environment * Perform warehouse & operational administration (ie order processing, pod processing, data gathering) as required You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you: * Minimum 12 months previous experience in warehouse operations with focus on customer environment * Excellent communication and interpersonal skills * Organisational (task prioritisation) and administration skills. * Demonstrable Numerical & IT Skills * Customer focus and detail oriented approach to work. * SAP Experience. What will you get in return? As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 20 days annual leave + 8 stat days, pension scheme, training & development, secondments opportunities and MUCH MORE. What you'll need to do next? If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application. We will ensure that all our resourcing practices are fair, transparent and consistent across Northern Ireland. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation. Employment Type: Full time - Permanent

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