Saas Helpdesk Government Cloud Support Analyst

Oracle Corporation ,
Reading, Berkshire
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Job Description

Saas Helpdesk Government Cloud Support Analyst Location: Reading As a member of the Support organization for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Pre requisites: Knowledge of Oracle Cloud Services HCM/ERP Knowledge of CX Right Now UK Government Security Clearance (or willingness and eligibility to be successfully security cleared) UK National and resident in the UK for the past 5 years BA Honours/Science Degree Scope Reports to the UK Government Cloud Support Manager

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