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Investigo
,
London, Greater London
Systems Manager
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Job Type: Full-time |
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Salary: £75,000 per annum |
Overview
Systems Manager Reporting to the Global Systems Director, this role will be responsible for managing the production support and small enhancement of various IT systems. The candidate would be expected to drive continuous improvement in respect of automated testing, release management and systems performance monitoring. As the legacy systems are retired the scope of this role will change to embrace the support of more EMEA regional systems especially in the Digital space. The candidate will also be expected to work closely with the business leads to ensure good communication at all times and when necessary, escalate issues to senior IT and/or business management as appropriate. The technical support of these systems is delivered by (mainly off shore) IT teams and a key aspect of the role is managing the relationship with the support teams, directing resource and prioritising support issues in consultation with the business users. Experience of software development and the management of developers or technical support staff will be of benefit in this role. There will be a need to assess technical issues with the support team and the relevant staff in the Global Data Centre and then jointly agree and implement technical solutions. A willingness to embrace and understand the varied technologies supporting these systems will be seen as a key advantage in this role. The candidate will need to monitor the financial spend inherent in the use of third party support resources. There will be a need to work with senior IT and business management on financial planning and the candidate will be expected to manage the approval process for new statements of work where justified. The candidate will need to coordinate business and IT resource to ensure that support fixes and minor enhancements are properly tested and promoted into production. Key Responsibilities: Manage the IT teams supporting the various systems in this portfolio. Proactively communicate with business users to manage production incidents and prioritise the response of the team in line with the business and technical requirements. Continuously assess the workload on the support team and manage delivery within the agreed budget, escalating resourcing challenges in good time. Develop a good understanding of the various systems and the business units they support. Liaise with the IT services teams in the Global Data Centre to manage technical issues, testing and the release of production fixes. Support the IT leadership team in achieving key management objectives in terms of information security, audit and compliance and financial control. Manage and mitigate project risks Communicate project deliveries to the business and key stakeholders. Act as conduit for the team to communicate the aims, goals and objectives of the team to the business and in turn capture the needs and requirements of the business to communicate to the team. Manage the Annual development & maintenance budgets and the associated Clarity Financial Plans and escalate variances where appropriate Deliver accurate status reports containing development progress, upcoming milestones, changes to milestones, issues, risks & financial status, on a regular & ad-hoc basis as required Knowledge: Formal PM Qualification would be desirable but a thorough appreciation in project planning, systems development life-cycle, project tracking, monitoring and management is essential. Good knowledge of MS Project, Excel, PowerPoint and Word required Good knowledge of enterprise portfolio management tool Clarity is preferred An understanding of retail and/or wholesale insurance and claims business processes. Experience: Significant technical expertise Experience of the financial services sector, preferably general insurance Experience of working with and managing outsourcing providers with an on/offshore model Working knowledge of formal project management methodologies Excellent communication and soft skills, combined with the ability to impart technical knowledge Organised, driven delivery focused and attention to detail. Expertise in understanding and communicating technical concepts to a non-technical audience Full company details and further job description available upon request