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SF Recruitment
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Smethwick, West Midlands
Sales Order Proccessor Supervisor
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
PERM B66 £25-32k Team Leader Order Proccessing is the most important aspect of the role. Must have forecasting, SLA knowledge, cost saving skills SF Group are currently seeking to recruit a Sales Support Supervisor to supervise the Sales Support team ensuring customer service levels are maintained for the Indirect Division brands. Work with Business Development Managers to help increase revenue by maintaining and building effective relationships with customers whilst ensuring company policies and procedures are adhered to. Employment Type: Permanent Full-time - 37 hours per week Monday-Friday Employee Benefits: 26 flexible annual holiday days per annum, plus bank holidays, an enhanced Corporate Pension Scheme (uncapped employee contribution levels with a huge 11% maximum employer contribution, as well as additional income protection insurance benefit of up to 70% of annual earnings), BHSF Health Scheme (employee funded healthcare programme available for dental, optical, physical therapies, hospital attendance and alternate care) and a fantastic Employee Rewards Package Pre-requisites to apply: Eligibility: Applicants must be currently eligible to work in the UK Qualifications: 5 GCSE pass qualifications or equivalent, to include Maths and English, A level or diploma qualification or equivalent to include Business or Maths subjects Experience: 1-3 year's prior experience in a similar supervisory role . Person Specification: The successful candidate will need to demonstrate the following attributes: - Previous experience of supervising a team. - Able to manage own workload, work to tight deadlines and work well under pressure. - Ability to resolve escalation issues independently using strong written and telephone communication skills whilst being able to identify commercial objectives and sensitivities. - Strong customer service skills. - Ability to offer and implement constructive suggestions for continuous improvement. - Bi-lingual in English and another language would be advantageous. - Experience of dealing with product portfolios, prices and authority limits. - Good administration skills. - Strong PC skills. Main Duties and Responsibilities: - Supervise and assist the Sales Support team in their daily role. - To carry out the Sales Support role to assist with additional workload, tight deadlines, holidays and sickness so ensuring customer service levels are maintained. - Set goals and objectives in line with the annual performance review timelines; monitor progress and attainment by conducting 1-2-1 reviews. - Manage the time and attendance (Clockwise) system for the Indirect Division including registering holidays, sickness, clock-in and out times, as well as following up on any unauthorised absence. - Responsible for authorising orders and credits in Baan by ensuring the team have followed the necessary credit control process with customers, to minimise the risk of aged debt. - Ensure the Sales Support team regularly update and maintain working instructions and training documents in order to assist colleagues and others around the business. - Ensure order book dates are maintained by the team so weekly forecasting is accurate. - Collate the necessary customer shipping information, maintained by the Sales Support team and send this to Finance for the monthly revenue recognition and quarterly proof of export files. - Co-ordinate the Brecknell warranty process for replacement goods or credits and ensure all authorised returns are received within the agreed timescale. - Administer and update the quote system for the Indirect Division and ensure quotations and pro-forma invoices are in-line with departmental procedures and International trading and Incoterms 2020. - Co-ordinate updates for the online ordering system and liaise with I.T and the web developer to ensure these are incorporated into the system on a timely basis. - Liaise with Finance to review and confirm account payments terms to negate risk to the business. - Liaise with other departments to gain knowledge and understanding when problem solving. - Provide an outstanding level of customer service when receiving, processing and progressing a sales enquiry through to arranging the despatch of an order. - Communicate to the customer and/or Business Development Manager, information related to product availability and delivery. - Check technical & commercial details prior to orders being processed. - Confirm order receipt to the customer including prices, shipment dates, plus obtain and provide freight costs as required. - Prepare and maintain all relevant documents and correspondence related to the order; to include status updates plus any amendments. - Understand customer requirements when exporting into their country. Prepare relevant compliance documentation and arrange pre-inspections of orders when required. - Issue invoices as per the agreed terms and conditions. General This role may require flexibility with working hours throughout peak periods i.e. at month end.