Part time Customer Service Advisor

Taskmaster ,
Stamford, Lincolnshire
More Details
Job Type: Full-time
Salary: £18,000 per annum

Overview

Our Stamford based travel client is looking for a part time customer service gem with a passion for delivering 5-star service. The perfect person is a great deal maker who has a flair with people someone with charm, strong interpersonal skills whilst also being balanced, observant and, most of all, fair. If this is you, then you'll want to take time with people to deliver your best levels of service and often see something that others miss. In a perfect world you'll be a list 'ticker-offer' and able to manage your time effectively using the systems to support your efficiency. What's more, our impact based culture is grounded in the belief that really good holidays make families stronger so our job here is very important and your role in our Customer Service team would be at the forefront of delivering change to valuable work. They have a world-class, cool, flexible co-working space in the centre of Stamford (nip out to the shops for a break) and a lively and supportive culture. We have a monthly team lunch, a summer 'cook out' in the woodland and lots more. They measure what it is like to work here through an internationally benchmarked survey and are proud of our 'Diamond' award which means that it is better here 'than 85% of all companies using the platform, across more than 90 countries. Your day to day responsibilities will be to: Establish strong and effective relationships with internal and external customers Efficiently manage the daily list of incoming customer service activities via phone and email Undertake proactive customer service before, during and after the holiday Work alongside the Admin Team in the processing and admin of customer bookings and payments They are looking for somebody who … Has a passion for delivering world class service and has the willingness to go the extra mile to create customer 'wow' Espouses the Tots to Travel values: positive attitude, gumption (tenacity and resourcefulness) and family values Has a willingness to adapt and to learn new skills Demonstrates negotiation & de-escalation skills Can remain level-headed in tricky situations Is supportive and an active member of the team Has min of 2yr experience within a fast-paced customer service role Has a strong set of GCSEs and higher education, with strong written and spoken English They are offering. Training in how to deliver exceptional customer service, conflict resolution and our systems Training to understand your 'flow' and where you are at your most brilliant To build your career within an exciting fast growing, online travel company To work alongside a team of highly motivated and talented people within a supportive and fun culture To be part of a team who value and recognise the things that you are great at Working hours: Each role is for 24 hours per week. As a travel company with families abroad all year round, this role has a requirement to work a rota pattern with the rest of the team that includes occasional evenings, weekends and bank holidays Salary: £18,000 per annum - FTE Benefits … 28 days paid holiday (inclusive of 8 bank holidays) - FTE Familiarisation trips to Tots' resorts Company pension plan Free eye tests Free coffee, tea and biscuits Comprehensive induction training programme and ongoing coaching

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