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FMJ
,
London, Greater London
Receptionist/Client Services Team Leader
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Job Type: Full-time |
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Salary: £32,000 per annum |
Overview
This is the ideal role for a professional, motivated individual, looking to have a challenging front office role within a high profile law firm with an unrivalled reputation for taking on many ground breaking cases, against powerful commercial organisations, national government authorities and bodies. Key tasks and responsibilities; This is a busy and challenging role and the successful candidate will be the first point of contact for our clients and other members of the public visiting our offices. It is essential that the role holder correctly projects the image and ethos of the firm at all times. This role will require a wide variety of tasks. Duties include:- • Supervision of the front of house team to ensure excellent customer service • Performing regular reviews and annual appraisals • Suring adherence to reception protocols • Allocating tasks to the front of house team as appropriate • Proactively seek to improve the reception function To be successful you must; • Have demonstrable strong experience in leading/supervising a reception team and in a busy client-facing and customer service environment is essential. • Have excellent communication skills, with the ability to be pro-active, friendly and have a welcoming personality. • Have the ability to remain calm, resilient, patient and polite at all times while interacting with internal and external clients. • Be flexible with working hours as the role requires a 7.5 hours shift pattern; between 8am and 6.15pm and between 7am and 8pm when events are held. • Having experience in a legal practice or other professional services organisation would be advantageous. • Previous experience using a computerised switchboard system desired This is a full-time, permanent position. Please visit press the applu button to download the job description for the Receptionist/Client Services Assistant, London post. Application Process: Please return the following documents to by Wednesday 11 March 2020. • A covering letter stating why you are interested in this role, your salary expectations and applicable notice period. • A copy of your up-to-date CV. • The completed application form (downloadable from our website). Unfortunately we may not be able to consider applications where this information is not provided. Valuing diversity is essential to Leigh Day’s on-going success. We are committed to creating a working culture where everyone’s contributions are encouraged and valued and the workplace is free from barriers to inclusion, particularly for those from under-represented backgrounds. Should you have a disability or long-term condition that requires adjustments to the application or interview process, please contact us, in confidence, to discuss your requirements. More information about equality, diversity and inclusion at Leigh Day is available on our website. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.