Apprentice 1st Line Support Analyst

Certas Energy ,
Larbert, Stirling and Falkirk
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Overview

Job Details: Are you a technically minded problem solver? We are looking for an enthusiastic IT Savvy apprentice to join our existing IT support team . A good understanding and interest in all things IT would be required to be successful in this role. All in house training and support will be provided from our existing I.T support team who have a wealth of knowledge and experience in all things I.T. We are a well established energy provider and offer great longterm career prospects to all our staff and have proven track record in successfully supporting apprentices into the workplace You will also be gaining further training and support from our training partner QA who will guide and help you work towards achieving your SQCF Level 6 diploma in IT. Certas are part of the DCC group, DCC are an international sales, marketing, distribution and business support services group with revenues over £10.6 billion. The group is headquartered in Ireland and employs 10,500 people in 15 countries. Key Responsibilities: • Basic networking skills to be comfortable with network architecture from server and Citrix to workstations. • Identifying and solving the cause of user print issues, including clearing print queues and general printer faults. • Basic Citrix skills; disconnection and resetting of Citrix sessions and the ability to distinguish an individual error opposed to a site/system issue, escalating to 2nd Line when appropriate. • With a working knowledge of Active Directory, ensure that the users can access data to satisfy the requirements of the Business and their role within it, in addition to ensuring that the integrity of business confidential data is maintained. • Splicecom telephone systems call reporting software use. • Good Codas skills ensuring that all aspects of user support are met including creation and deletion of user accounts. • Using knowledge and experience of MS Office applications assist users to resolve problems and advise on “best practices” and alternative methods. • Ensure effective use of IT systems, in line with the relevant Company policies and procedures. Required Skills: • Excellent communication skills. • Good telephone manner. • Patience and understanding when communicating with users. • Time Management skills. • Willingness to help and train others. • Ability to work alone and unsupervised and prioritise work according to business needs. • Analytical skills & problem solving. • Being able to work as part of a team in a professional, responsive and effective manner. • Self-Motivation. • Co-ordination skills. • Good Documentation skills. Additional Information: • Mon - Friday 9am to 5pm • £12,000 per annum • Annual leave of 28 days including bank holidays Future Career Progression: • Long term employment- various routes can be on offer to someone who is willing to develop throughout 2nd line support to IT engineer base roles Important Information “QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.” For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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