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Adecco
,
Cramlington, Northumberland
Customer Service
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Job Type: Full-time |
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Salary: £17,500 per annum |
Overview
My client based in Cramlington are looking for a Customer Service Advisor to join their rapidly growing business. This is a Permanent position to work for a very successful company with fantastic opportunities and benefits for the right candidate. You will play an integral role in our business, working as part of an in-house team who supports and leads our 3rd party customer service provider. This role is responsible for ensuring first class service is delivered to customers across multiple communication channels. The position will entail monitoring the customer service team's activity and providing The key responsibilities of a B2C Customer Service Specialist include, but are not limited to: Assisting a continuous improvement programme to remove customer friction, by aligning global strategy and delivering consistent customer experiences Supporting the B2C Customer Service Manager in supervising of a 3rd party contact centre - maintaining strategy to ensure customer service SLAs are delivered successfully; identifying training issues and assisting with the development of training workshops Acting as a point of contact for agency and internal escalations, ensuring complaints are resolved and any further issues are prevented Liaising daily with customers to ensure absolute resolution. Working with the appropriate internal departments to action changes in order to elevate customer pain points. This position is not based in a call centre environment and is a great opportunity to develop a career within customer service. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy