Payroll Support Analyst

Zellis ,
Bristol, Bristol
More Details

Overview

We are looking for a Payroll Support Analyst to provide an efficient and consistently high-quality support service to our contracted customers. This 2nd line support role sits within our Product Support team, who support ResourceLink Customers to: provide root cause analysis on technical and software faults, upgrades and deployments, and advice and guidance on the setup of ResourceLink , WebView, Web Recruitment, and all self-service Dashboard and MyView modules.? What’s on offer? · Competitive Annual Salary · Flexible Benefits Package including contributory pension scheme, private medical insurance, life assurance and 25 days holiday · Full time position with a market leader & award-winning company · Structured career progression within Product Support What will the role involve? · Support, advice and guidance queries via chat tool, raising incidents/cases on behalf of customers · Provide phone/remote support for complex advice and guidance queries and/or solutions · Perform data analysis to investigate, diagnose and apply corrective action and/or use of troubleshooting techniques to identify solutions for application issues, adhering to SLAs · Create knowledge articles · Replicate application defects What skills and experience will you have? · Strong experience and understanding of end to end UK payroll processes · Experience of working in a bespoke software house and / or supporting a bespoke web application or software · Understanding what an application does and how to work with the end user to use the application effectively · Have excellent communication skills, telephone manner and problem-solving skills. Desirable skills and experience include; · Experience in writing SQL queries to retrieve and analyse data · Experience and demonstrable understanding of the ITIL framework · Experience of ServiceNow would be beneficial This job was originally posted as www.totaljobs.com/job/89895361

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