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Berry Recruitment
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Wantage, Oxfordshire
Customer Service
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Job Type: Full-time |
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Overview
Are you seeking a Customer Service role which contains an element of analytics and finance? Are you seeking a fun and vibrant office with a flexible approach on start and finish times? Are you able to commit to the 40 hours per week - Monday to Friday? Are you seeking a salary of £19,000 - £22,000 for an opportunity at this level? My client is seeking a Customer Service to join their fun and vibrant team who can demonstrate meticulous attention to detail and strong Microsoft Office Excel skills. This role is being offered on a full time and permanent basis at 40 hours per week, 20 days annual leave, parking available and with plenty of progression Key Responsibilities of the Customer Service Role: Dealing with customer queries and requests in a professional and efficient manner. Maintaining the data on information provided by the customer and other third parties. Assisting the Procurement team providing necessary information for contracts. Managing acquisitions and disposals for existing contracts. Processing invoicing Performing or contributing to regular validation runs to identify whether billing contains errors and required challenging. Submitting regular batches of validated invoices to the customer to pay. Ensuring invoices are paid within terms, communicating remittance information to suppliers. Supplier account management, liaising with suppliers to ensure payments are correctly allocated and debt positions are managed. Resolving challenges and obtaining refunds/credits (savings), meeting a stated savings target to ensure the customer is saving at the anticipated level. Analysing and querying historic billing to recover overcharging, including site investigations if necessary, delivering savings against target for contract income (shared savings). Candidate Specification of the Customer Service Role: Have a mathematical and analytical skillset understanding for reporting. Have excellent communication skills for dealing with customers, contractors and other team members. Be self-motivated and able to work autonomously. Skilled in the use of Microsoft Excel and computer literate. Well-presented and professional. If you believe you have the passion and enthusiasm to succeed in this role, please contact Kathy Rusher and Victoria Huggins at the Oxford Branch. We look forward to hearing from you. If you do not hear back within five working days, unfortunately you have not been successful with your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.