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Selective Recruitment Solutions Ltd
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Wantage, Oxfordshire
Customer Service Administrator
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Job Type: Full-time |
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Salary: £19,000 per annum |
Overview
Selective Recruitment are recruiting for a rapidly growing business in Wantage that are seeking a Full Time Customer Service Administrator to support their service team. Role: Customer Service Administrator Salary: £19,000 - £21,000 Location: Wantage Contract: Full time , Permanent Responsibilities Dealing with customer queries and requests in a professional and efficient manner. Maintaining the portfolio based on information provided by the customer and other third parties. Assisting the Procurement team providing necessary information for contracts. Managing acquisitions and disposals for existing contracts. Bill Validation Processing utility billing Performing or contributing to regular validation runs to identify whether billing contains errors and required challenging. Submitting regular batches of validated invoices to the customer to pay. Ensuring invoices are paid within terms, communicating remittance information to suppliers. Supplier account management, liaising with suppliers to ensure payments are correctly allocated and debt positions are managed. Resolving challenges and obtaining refunds/credits (savings), meeting a stated savings target to ensure the customer is saving at the anticipated level. Analysing and querying historic billing to recover overcharging, including site investigations if necessary, delivering savings against target for contract income (shared savings). Requirements Have a mathematical and analytical skillset understanding for reporting. Have excellent communication skills for dealing with customers, contractors and other team members. Be self-motivated and able to work autonomously. Skilled in the use of Microsoft Excel and computer literate. Well-presented and professional. Full UK Driving Licence Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. COMABI