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The Language Business
,
Gerrards Cross, Buckinghamshire
Customer Service Coordinator
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Job Type: Full-time |
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Salary: £23,250 per annum |
Overview
Customer Service Coordinator. Fantastic opportunity for a Customer Service Coordinator to join a leading translation company and develop key client relationships across the world. COMPANY AND BACKGROUND Our client is an international and very successful translation company. JOB RESPONSIBILITIES To join the international translation department, they wish to recruit a Customer Service Coordinator. Your role as Customer Service Coordinator is to improve the service and experience received by customers and will include the following duties and responsibilities: Recording customer orders and enquiries and communication to the correct internal team Correspondence with client (written and spoken) surrounding orders Providing price quotations for customers Supporting the Head of Customer Care Resolving feedback issues and recording complaints with root cause analysis of complaints CANDIDATE EXPERIENCE / SKILLS Fluent English is essential. Fluency also in French or German is an advantage but not essential Experience in Customer Care role Good self-organisation Excellent interpersonal skills Ability to work independently and as part of a larger team Good prioritization skills Outstanding written and spoken communication skills SALARY £23,250 benefits ( Private Healthcare Pension and life assurance scheme) To be considered for this opportunity as Customer Service Coordinator, please click the Apply Now button and send your CV to us